Senior Product Manager [Payments] - Hybrid working model

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

The lastminute.com Product team is looking for a new colleague to add in the Customer Payments area! Our product vision is to “build products people love and serve the business”. So as a Senior Product Manager, you love to create great customer experiences.

Experience is definitely important, but we’re looking for a person with the right mindset: proactive, motivated, passionate about creating amazing user experiences, obsessed with data, friendly, team player and an honest and fun person to be around with.

As a Senior Product Manager, you:

• Try to understand the “why” behind our customers’ problems and define strategy and product objectives for the responsible area and beyond
• See your work through the traveler’s eyes, creating solutions for the user journey, thinking beyond its parts
• Are very strong in delivering an amazing user experience together with your cross-functional team
• Work incredibly hard to keep things incredibly simple
• Use lean approaches to break down big ideas into valuable pieces to deliver at fast pace
• Are obsessed with data and skillful in collecting, interpreting and translating data into actionable insights to support product and business decisions (incl. A/B testing, User Testing, Analytics, Market Research, Competitor Analysis, Defining Metrics and KPIs)
• Want to deliver impact, able to influence product management and engineering teams

You’d be a great fit if:

• You have 5+ years of professional experience as a product manager in digital business
• You have previous experience in digital payments in high-traffic B2C e-commerce
• You have experience working with agile and cross functional teams to deliver fast time-to-market quality product increments
• You have experience with research practices both quantitative (e.g. data mining, ab testing) and qualitative (interviews, usability tests, survey)
• You have steered your products to success as defined by the goals you have set
• You have strong communication skills to navigate a dynamic organization across multiple countries and cultures
• You are highly proficient in spoken and written English (we are an international team).

Responsibilities

• Take full ownership of the product you are responsible for: set its objectives and share your vision building consensus with other business partners
• Lead the product development cycle: from features proposal and prioritization to the end-2-end iterative and incremental delivery and KPIs monitoring
• Manage the complexity thriving to achieve an optimal product, enhancing or killing existing features that are no more match for users’ or business needs
• Be aware of different users behaviors through research and analysis in the various markets
• Support the product development engineer team in their daily tasks, lead the delivery process and the product backlog
• Support other stakeholders and ensure alignment with the business strategy
• Analyze data and results, understand and share learnings from experimentation to build a strong knowledge base of the product outside of your own area

About the team

Our international product team combines user-centricity with an entrepreneurial mindset to create great products and reach our business goals. Our culture is to support each other, challenge ourselves and others, improve and help each other grow.

If you think we’re a fit and that we could have fun together, please let us know by applying for the position.

What we offer

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Get focus time for learning, development and deep work on Friday mornings
• Work partially or fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Get free snacks / fruit / hot drinks / water / beverages at our offices
• Participate in amazing winter and summer corporate events