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Senior Success Plan Advisor
View: 161
Update day: 26-03-2024
Category: Other
Industry: Computer Software Information Technology Services Internet
Job type: Full-time
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Job content
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob Details
Salesforce Success Cloud is seeking a world-class Success Plan Advisor to join our EMEA team. The successful candidate will cover our France Region to drive our Signature Sucess & Premier business.
The focus of the role is to work with the account teams of our Top Tier customers and ensure they are invested in the correct success plan and have access to the resources they need.
Leveraging the 3 C’s of Mission criticality, Complexity, and Compelling events should be key drivers to engage.
The ideal candidate must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrating high energy.
The successful candidate will be expected to understand and manage internal stakeholders so that Signature and Premier are front and center in all of our Top Tier customer conversations.
This is a sales role and the primary measurement of success will be YOY growth in overall Premier & Signature bookings and attach rates.
Responsibilities
- Exceed CSG Success Cloud growth and bookings for France
- Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes
- Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a subject matter expert.
- Develop and manage a territory plan to identify Top tier upsell targets for both our Premier & Signature Success Plans.
- Forecast accurately and timely, build a pipeline, and progress opportunities to deliver Success Cloud YOY revenue growth
- Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues
- Fluent French Speaker a must
- 10+ years of consultative sales experience with a proven record of consistently exceeding quota
- Of which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
- Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
- Experience growing accounts with large and complex pursuits ($M+)
- Highly collaborative and excels in a complex, matrixed environment
- Team player with strong interpersonal skills
- Ability to thrive in a fast-paced, unpredictable environment
- High energy, outgoing, positive attitude, and ability to motivate others
- Results-driven, tenacious, drive to succeed in a fast-paced environment
- Ability to learn quickly and adapt to change
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .
Salesforce welcomes all.
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Deadline: 10-05-2024
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