Senior Systems Engineer

The Senior Systems Engineer is responsible for the maintenance, support, audit, and enhancement of all IT Infrastructure. This includes the ongoing management of IT operational services to provide the agreed levels of service, seeking continually and proactively to improve IT service delivery.

Working as part of a global IT Operations team of eight Senior Systems engineers, the function is committed to providing scalable and flexible IT services and support to meet the growing demand of the organization and aims to deliver in an efficient and effective manner. The role is highly specialized and technical which understands the global IT Infrastructure and the critical business processes which depend on it.

The Senior Systems Engineer will need to handle innovation and change resulting from the implementation of new IT solutions and should have the ability to delegate effectively to meet and adhere to IT Service Level Agreements.

The role ensures reliable operation of all the global IB Infrastructure estate which core and critical IB business processes operate and rely on. The stability of the global infrastructure environment is essential for organizational success.

Job Duties:

• Maintain ongoing stability and performance of IT infrastructure and services, which includes the deployment of necessary security patches while ensuring sufficient infrastructure capacity exists to meet organizational needs.
• Establish and maintain IT systems development standards, methods, and procedures to ensure IT Service excellence.
• Act as primary IT support contact for the Geneva office, working with a part time desktop support engineer. The role will include some hardware setup and management.
• Act as 3rd line support for infrastructure related incidents, proactively identifying, troubleshooting, documenting, and implementing proposed fixes.
• Ensure all IT infrastructure and end user services are maintained according to accepted best practices.
• Assists in designing and documenting infrastructure processes, procedures and standards and maintains or prepares system and software documentation.
• Works with IT architecture and application owners to support respective application roadmaps.
• Act as a subject matter expert on IT infrastructure requirements for all IB approved projects.

Job Requirements:

Experience in the following is essential:

• Strong technical knowledge of Microsoft365, primarily Exchange Online, Azure Active Directory, and Teams.
• Knowledge of Microsoft technologies, especially Windows Server and Active Directory.
• Experience working within a hybrid environment, preferably with Azure or AWS.
• Experience with virtualization technologies, preferably VMware.
• Solid understanding of ITIL processes and experience in applying Incident, Problem and Change Management to a technical support role.
• Excellent knowledge of enterprise hardware and software processes, virtual hardware and software technologies.
• Able to build key working relationships, both within IT and across the organization.
• Excellent troubleshooting and analysis skills.
• Self-motivated and highly organized.

Any experience in the following areas an advantage:

• Infrastructure as Code tools such as Terraform/Ansible/Puppet.
• Automation scripting using Powershell, Bash or equivalent.
• Linux systems administration.
• Knowledge of the IB, IB Programmes or being an IB Alumni

Other Special Requirements:

• Flexibility to work hours outside of 8:00am - 5:00pm as required
• Occasional local and international travel may be required