Solution Architect (gn) ServiceNow

Job content

Why SoftwareOne?

ServiceNow - Solution Architect (gn)

Fulltime/ perm, DACH and the Netherlands, multiple locations, hybrid (HO and office)

• Market Leader: Join a company that is positioned by Gartner as a leader in delivering SAM/ITAM services, https://www.softwareone.com/en/now/2022-gartner-magic-quadrant-sam-managed-services
• Solution innovation: Work on cutting-edge projects, collaborating with colleagues to develop innovative solutions for customers
• Delivery excellence: Work for a company with a strong focus on customer satisfaction and delivery quality, with a proven track record in delivery excellence
  
  

SoftwareOne is a fast-growing key player in software and technology, providing solutions and services to customers worldwide. Our aim is to make our customers successful by supporting them throughout their technology roadmap. We offer professional and managed services covering software lifecycle management, cloud advisory and digital transformation.

The role

The ServiceNow Architect is a key member of our ServiceNow delivery team and is responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements. They are responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.

• Responsible for demoing ServiceNow features and functionality to clients
• Provide mentorship, leadership, and project oversight to the ITOM practice
• Responsible for internal artifacts and deliverables to ensure they meet solution requirements
• Work directly with the client’s product owners, scrum masters, and solution architects, which includes presenting the design and development work to the broader project team.
• Work closely with the development teams, participate and lead design and architecture reviews
• Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
• Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals.
• Sign off on update set promotion to production
• Participate in pre-sales activities related to ITAM practice, including project sizing and scoping
  
  

What We Need To See From You

• ServiceNow Development and Consulting: Extensive experience in a consulting role, ideally from a lead developer / technical architect background
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Experience with
• Normalization Data Services configuration
• ITOM Discovery for on-premise and cloud environments
• Configuration Management Lifecycle
• Common Services Data Model
• Service Mapping, Event Management, and Certificate Management
• 3rd Party credential stores, network access, and firewalls
• JavaScript, Angular, HTML/CSS & Jelly
• Additional product line(s) on the ServiceNow platform (one or more of ITSM, ITBM, and/or ITAM)
• Understanding of the ServiceNow CMDB class hierarchy
• Understanding of the Identification and Reconciliation engine and impacts to the CMDB
• Understanding of platform security and integration best practices
• A positive promotor of work culture and a "can do" attitude
• Willingness to learn and grow
• Willingness to travel (up to 15%) and be comfortable in changing office environments
• Fluent in English and German OR Dutch
  
  

Highly desirable: Experience with

• Software Asset Management Lifecycle
• Hardware Asset Management Lifecycle
• Procurement and Contract Management
  

What We Have To Offer

Here at SoftwareOne we encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas! Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here.

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 7 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
• A mentor who supports your successful start and is at your side with advice and action
• No dress code - Wear what you feel comfortable in, not just while working from home! Just in customer contact some adaptations are useful
• President’s Club: Recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere, deliver excellence everywhere.
• Incentive programs: SWOmies award bonuses to colleagues who go above and beyond.
• Lifelong education: A variety of training and development opportunities.
• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.
  
  

You need some more information? https://swo.co/quick-links

You know someone who could be interested in working with us as well?

Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program

Any questions? Reach out!

Hi, my name is Miyabi and as Global TA Partner for our Service Line Software Sourcing & Portfolio Management, I’m happy to support you in taking the right decision for your next career step. Let’s connect on LinkedIn: https://www.linkedin.com/in/miyabi-kato/

Job Function

Software & Cloud Services