SPA Training & Development Project Manager

☞ MSC Cruises

View: 162

Update day: 24-04-2024

Location: Genève Genève GE

Category: Beauty / Wellness

Industry: Hôtellerie et tourisme

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Job content

Working closely with Head of SPA, the SPA Training & Development Project Manager develops and delivers a training program for the onboard SPA teams.

  • Fluent English written and oral. Any additional languages are an advantage;
  • Trainer/teacher certification;
  • Prior experience within an education/training role in SPA & Wellness industry;
  • At least 3+ years’ experience within the SPA & Wellness industry;
  • Cruise industry experience is an advantage;
  • Training material creation and development experience;
  • Project management skills;
  • Strong collaboration and communication skills;
  • Exceptional organisational and time management skills;
  • Ability to adapt and problem-solve;
  • Availability for frequent international travel.
  • Develop, launch and roll out the online pre-boarding training modules for all onboard SPA positions;
  • Develop, launch and roll out the technical pre-boarding training, through MSC Cruises global training centers;
  • Develop training modules for all areas of SPA operations, including: reception management, guest satisfaction, retail techniques;
  • Collaborate with external suppliers and partners on development of training materials;
  • Create onboard ongoing training pathways across all positions;
  • Manage the above projects throughout their entire execution to ensure success as defined by adherence to standards of scope, budget and timeline;
  • Ensure that all project documentation is created, monitored and maintained;
  • Establish training partnerships and programs for SPA Doctors and Fitness Instructors;
  • Plan, organise and facilitate meetings with relevant stakeholders providing an agenda and minutes;
  • Prepare detailed scheduled reports on measurable items, such as milestones, deliverables, risks and mitigations presenting to Head of SPA in order to gain direction or prioritisation;
  • Working with HR, create SPA career development plans and management training program.
VISA REQUIREMENTS (if any)

  • European passport.
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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Deadline: 08-06-2024

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