Sr. Manager, Field Operations, Tim Hortons EMEA & India

☞ Restaurant Brands International

View: 158

Update day: 04-04-2024

Location: Zug Zug ZG

Category: Executive management Production / Operation

Industry: Food Beverage Services

Position: Mid-Senior level

Job type: Full-time

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About Restaurant Brands InternationalRestaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.Job OverviewThe Sr. Manager, Field Operations, Tim Hortons, EMEA & Indiaprovides significant value to both our franchise partners and within the Tim Hortons business by being the in-house expert on restaurant operations, including standards, guest experience initiatives, training & continuous improvement of restaurant procedures & routines. These efforts are directed toward the dual goals of increasing guest satisfaction and improving franchisee profitability.The Sr. Manager of Field Operations, Tim Hortons, EMEA reports directly to the Brand General Manager in the EMEA region, while being supported by the RBI EMEA Operations team.This role is highly dynamic and provides an outstanding platform for understanding and influencing all Operations aspects of the business.ResponsibilitiesManager of Field Operations will be responsible for leading initiatives to help ensure franchise partners are supported in the following key areasSpecifically, the Sr.Develop and Set Brand Standards
  • Develop standards and targets for coffee, other beverages, and food in regional markets based on business priorities
  • Enforce brand standards through routine audits and review with local teams
  • Develop Regional Training Content & Standards
Lead Strategic Guest Experience Initiatives
  • Lead operational component of strategic projects and manage timelines for all deliverables
  • Develop, propose, and execute changes to the business to enhance the guest experience further and grow brand love
Support Implementation of Tests and Brand Initiatives
  • Be the “Voice of Operations” within the organization, providing valuable insights to drive key initiatives
Continuous Improvement of Restaurant Procedures & Routines
  • Identify opportunities to improve current procedures through root cause problem identification and structured problem-solving methodology
The successful candidate will need to be influential in relationships with external stakeholders (Franchisees and vendors) and internal partners (Field teams & Marketing, International Operations, Quality Assurance, Construction & Design, etc.). Due to this, successful candidates will be able to demonstrate intimate knowledge of restaurant operations combined with navigating large matrix organizations.Why This Role Is EssentialAt RBI, we are a growth company with ambitious goals. We know that we can only make our dream a reality by having the right talent on our side. The Sr. Manager of Field Operations, Tim Hortons, EMEA will ensure that stores in the region deliver a best-in-class guest experience through a strong foundation of operations excellence.Qualifications
  • Strong understanding of the QSR industry and coffee shop operations.
  • 5+ years of experience in the large-scale restaurant/coffee shop setting, both Corporate and Field, ideally previous experience as a Unit Manager and Area Coach/District Manager/Operations Manager.
  • At least an undergraduate degree in business administration or a related field.
  • Fluent in English required, any additional languages will be an advantage
  • Exceptional interpersonal and problem-solving skills; ability to work cross-functionally both internally and externally to build strong partnerships and impact significant business outcomes across diverse markets.
  • Business acumen & dexterity with qualitative business concepts
  • Proficient in Microsoft Excel, Word, and PowerPoint.
  • Ability to learn new software: Tableau; Business Objects; Zendesk; OPS related software
TravelThe position will necessitate travel to countries throughout the EMEA & India regions.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.50202677-1
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Deadline: 19-05-2024

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