Support Analyst

☞ Make A Healthy Change

View: 104

Update day: 26-03-2024

Location:

Category: IT - Software

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Job content

ProjectDescription

Are you looking for an interesting and competitive career start as a Site Reliability Engineer? Would you like to stay in touch with the newest developments in the DevOps world and expanding your skills and knowledge with latest technologies? Are you interested in learning on how to automate your way out of a job?
All teams are based in Zurich Altstetten. We provide platform services for key banking applications on latest technology stacks. As a Team Member you’ll play an important role in ensuring a smooth software integration and fast incident resolution in a highly automated environment.

Responsibilities

    • Developing automated solutions for operational aspects to reduce support escalation issues
    • Conduct post incident reviews and define necessary measures for sustainable solutions
    • Build scripts to help to automate and further develop the continuous delivery chain
    • Work closely together with product developers to ensure that the designed solution also covers reliability aspects
    • Identify areas where self-service tools can be introduced
    • Coordinate software release deployments together with the software delivery units and guide them through the required steps.
    • Document tribal knowledge within our shared knowledge database

Skills

Must have

    • We offer this position to young talents who have completed an IT education with a background in system engineering or software development in a Unix/Linux or Windows environment.
    • You are a team player, open minded and willing to learn new technologies.
    • Strong incentive to automate through scripting and tools such as Jenkins, Ansible or Python.
    • Proficient with application performance monitoring tool AppDynamics
    • Ability to solve complex issues, good at problem statement analysis and solution design thinking

Nice to have

    N/A

Languages

English: C1 Advanced

Seniority

Junior

Relocation package

If needed, we can help you with relocation process.

Work Type

Technical Support (SL2)

Ref Number

VR-65648

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Deadline: 10-05-2024

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