Team leader returns

☞ GF Machining Solutions Services SA

View: 132

Update day: 08-04-2024

Location: Meyrin Genève GE

Category: Consulting / Customer Service Information Technology Executive management Serving / Cleaner / Maids PG / PB / Reception

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Job content

The Customer Service Center is responsible to store and ship wear and spare parts for all the GF MS Machines around the world.
Our sales companies are in contact with the customers and order parts for the repair or maintenance of the machines.
The return department is responsible to treat these parts and liaise with the sales companies. We are hiring the team leader for this department... Ready to challenge the status quo? Join us!


    Manage the "Good Returns" team in compliance with defined GF strategies and values as well as the internal process and options based on the parts classification
    The department’s mission is to ensure control of the parts returns process in line with reliability criteria, the quality of returned material processing and the timely validation of credit notes
    Measure the impact of the decision regarding returned parts (test, restock, repair, ...) and advice management for a better decision making process
    Maintain contact with each Sales Company as well as external partners to follow up on potential problems to be solved
    Inform technical support of any problems or disputes concerning returns
    Ensure daily preparation and repackaging of parts to be restocked

    Technician with basic knowledge of mechanics, electricity and electronics
    Comprehensive knowledge of SAP systems and processes
    Proefficient excel
    Forklift licence appreciated
    Pragmatic approach and solutions orientation, at ease in convincing and explaining process and decision
    Proefficient in English as it is the working language

Benefits

Clear vision and purpose

"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let’s work towards a sustainable future together.

Excellent learning tools

At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Your contact

Fanny Brault
HR Manager

Rue du Pré-de-la-Fontaine 8
1217 Meyrin
Switzerland
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Deadline: 23-05-2024

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