Technical Customer Consultant

☞ Swisscom

View: 160

Update day: 01-04-2024

Location: Olten Solothurn SO

Category: Consulting / Customer Service

Industry: IT Services IT Consulting Telecommunications

Position: Mid-Senior level

Job type: Full-time

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Job content

With you onboard, we offer top-quality service. To achieve this, you focus on solutions, supply targeted information and provide customers with feedback.

  • Worksmart
  • Contact with our B2B customers
  • Interactions with the various B2B departments

Team The team is made up of 17 employees with various skills, seven of whom are working as Technical Customer Consultants.

The themes Swisscom’s corporate values and our portfolio of products and services are important for you. With you onboard, we can guarantee optimum functioning of planning, implementation and operation of the ICT infrastructure. Within a dedicated team serving key national and international accounts, you are the first point of contact for ICT infrastructure faults. You carefully handle fault reports over the phone or in writing, implementing the appropriate measures. As the person in charge of organisation and coordination within the fault management process, you deal with the flow of information with major customers and stakeholders.

Your profile

  • Diploma (FCC) in IT/ICT or equivalent diploma
  • Initial experience in customer service or ICT assistance
  • Interest in ICT, willingness to work in a team on a 24/7 basis, networking-oriented
  • Very good written and spoken German, English and French
  • Good communication skills
  • Can cope well under stress
  • Willing to handle customers’ complaints
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Deadline: 16-05-2024

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