Technical Engineer in Complaint Investigation

☞ Randstad Switzerland

View: 165

Update day: 25-03-2024

Location: Zug Zug ZG

Category: IT - Software

Industry: Staffing Recruiting Biotechnology Pharmaceuticals

Position: Entry level

Job type: Full-time

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Job content

For our client, we are currently looking for a Technical Engineer in Complaint Investigation, to join their team who provides root cause investigations to customer complaints within Molecular Diagnostics for testing in commercial and hospital labs.

Please note that only candidates who are based in Switzerland can be considered for this position.

General Information
  • Start date: 16.11.2021
  • Lastest start date: 01.01.2022
  • End date: 1 year
Your Responsibilities
  • Performing complex system complaint investigations, identifying root causes to the lowest component necessary to enabling solutions to be developed. Full accountability for the timely management and resolution of individual complaint investigations
  • Scientific documentation of complaint investigations, e.g. test plan, proof of statistical relevance, documentation of methodology, conclusion, and traceability of an investigation
  • Applies troubleshooting & problem-solving methodology and draws conclusions on individual cases
  • Represents and communicates results of individual cases in interfacing meetings
  • Establish/maintain required support network/interfaces in the assigned area
  • Maintain own formal training up to date (highly regulated industry requirement)
Your Profile
  • University Degree in Engineering or Life Sciences related disciplines e.g. Mechanical Engineering, Hardware Engineering, Electronic Engineering, Medical Engineering, Information Technology or similar
  • Technical orientation, ability to learn new & complex systems and technologies (focus on hardware, software & application)
  • Previous work experience in the area of medical technology in either product support or Medical Device Research & Development or equivalent experience with a focus on hardware engineering and a high technical orientation
  • Problem-solving and ability to communicate ideas to varied audiences
  • Fluent in English
Nice To Haves
  • Good knowledge of German
  • Experience in using and applying script languages and data analysis tools (such as Python, PowerShell, or Jmp)
  • Ability to work independently as well as in a team contributing with a positive attitude and a good sense of humor
  • Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
  • Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members
Does this sound like your next challenge? Then, I look forward to receiving your application today.
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Deadline: 09-05-2024

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