Technical Engineer (m/w/d) 80-100%

☞ Manpower Switzerland

View: 175

Update day: 25-04-2024

Location: Risch Zug ZG

Category: Production / Operation

Industry: Pharmaceutical Manufacturing

Position: Entry level

Job type: Full-time

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Job content

Tasks & Responsibilities:

• Full accountability for the timely management and resolution of individual customer complaints
• Applies troubleshooting & problem solving methodology and draws conclusions on individual cases.
• Performs investigations of returned customer products.
• Collaborates with interfaces such as Customer Support Centers, Affiliates, Production, Research & Development, Product Management.
• Assumes responsibility for providing information from cases in order to update product documentation.
• Represents and communicates results of individual cases in interfacing meetings.
• Contributes to the lab organization, maintenance, and planning.Your profile

Must haves:

• Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry
• Work experience in the area of medical technology, medical devices
• First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application)
• First experience in software or hardware development/support
• First experience within technical customer support, in case handling (complaints) with translating technical problems to customer language
• Knowledge of the diagnostic market is desired
• Knowledge of varied regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485)
• Very good English skills (min. C1) and good German (min. B2) skills are required

Have we piqued your interest? Then we look forward to receiving your complete application documents (letter of application, curriculum vitae, job references, diplomas, certificates) by email: kevin.volkart@manpower.ch
Dossiers sent by post will not be returned.

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Deadline: 09-06-2024

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