Technology Consultant (m/f/d)

Job Description:

What the position offers you:

Job scope/summary:

To support our growth, we are looking for a ServiceNow Senior Solution Consultant with German language, who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for Switzerland.

The Senior Solution Consultant role is one of the core components in all of our implementations. This role is responsible for supporting customers in the successful implementation and use of ServiceNow.

Provides business consulting services to clients in business process architecture discipline; designs and delivers business solution components; supports efforts of specialists in other technical and business disciplines; plays an active part in process design and implementation; builds relationships with client business personnel while driving requirements, proposing design alternatives and suggesting best practices.

We are seeking for a highly motivated individual who is looking for an opportunity to join an established but still fast-growing organization.

Jobspecifics/responsibilities:

• Gathers business requirements through a variety of techniques (e.g. work sessions and interviews) and facilitates design workshops (Business).

• Builds case for action and helps to obtain buy-in from executive sponsors of the mission, vision and strategy and case for action (Business).

• Assists with the development of conceptual business model views and high-level and detailed business process designs to the elementary business process (EBP) level and derived logical process (DLP) level (Business).

• Develops the required work products for the business process and application domains of change (Methdology).

• Leads a team of 3-5 developers (company, client, and third-party resources), in your area of expertise, to conclusion of a project phase (Management).

• Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements (Technical).

• Interacts with confidence and ease when interacting with middle- and senior-level managers (client and company); uses complex strategies like indirect influence to build consensus and support (Relationship Management).

• Assists sales staff in qualifying leads and generating proposals (Leverage).

• Provides leadership and work guidance to less experienced personnel (Leadership).

• Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise (Communication).

What you bring with you:

Education (degree) and professional experience required:

• Bachelor’s degree or equivalent combination of education and experience

• Bachelor’s or Master degree in a related field preferred

Technical Skills:

• Two or more years of experience with the ServiceNow platform

• Three or more years of consulting experience with business analysis, design, and redesign

• One to two years of additional relevant experience in one or more business or industry specialty areas

• Experience working with company, client, and/or equivalent vendor-mandated methodology

• Experience working with techniques and approaches for business process design

• Experience working with techniques and approaches for test planning and execution

Personal skills and qualities:

• Strong personal commitment to quality service.

• Ability to switch between multiple tasks/projects/contexts.

• Curious and self-learner eager to devise creative business solutions.

• Ability to assume leadership and work without direct supervision.

• Strong interpersonal communication skills and like working with customers in problem solving mode.

• Ability to convey a strong presence, professional image, and deal confidently with complex business problems

• Capacity to travel which will be necessary but is not integral to this position.

• Fluent in English and German, another European language would be an asset

What we offer you:

• Comprehensive social benefits.

• Flexible working time models.

• An attractive salary packages.

• Training and mentoring to support the implementation projects.

• Lived values that make us one of the most attractive employers worldwide.

• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.

DXC Technology stands for equal opportunities, namely we do not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!

Only shortlisted candidates will be contacted.