User Experience Program Manager, Shopping

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

Our team strives to make retailers and brands successful globally. A healthy commerce ecosystem is required for shoppers to access the largest assortment of product conveniently, and at a good price.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

• Provide leadership and operational excellence across User Experience (UX) teams to deliver the highest level of trust-building and strategic counsel through all project interactions.
• Utilize your understanding of the UX craft, methodologies, and/or analytics to build programs that scale across teams and allow UXers to do their best work.
• Act as a representative for UX in cross-functional collaborations with Engineering and Product Management (PM) teams, connecting all three groups, and making sure interdependencies are understood and planned for.
• Identify team needs with regards to process, tools, documentation, and asset management, driving required changes to make sure UXers are working at optimum efficiency.
• Lead and collaborate with UX team leadership in key project decision-making and orchestrate successful delivery for multiple UX related projects simultaneously.