Vice President Operations

Vice President Operations Switzerland & Germany

The Northern Europe Operations Leadership team is looking for an organized and strong operational leader to manage the portfolio of 33 hotels in Switzerland (21) and the south of Germany (12) in collaboration with our support office departments. You represent Accor and ensure proper execution of the management contract signed with AccorInvest in terms of our group values, strategy, brands strengths, policies and processes.

What is in it for you:

• Support office is located in Zurich Oerlikon
• Homeoffice work possible
• Grow, learn and enjoy
• Develop your talent through learning programs by Academy Accor
• Take the opportunity to grow within your property and across the world
• Contribute to our local community and make a difference through our Corporate Social Responsibility activities, like Planet 21 or our Diversity & Inclusion initiatives
• Benefit from our All Heartist card and the offering of special employee rates and other benefits in ACCOR Hotels worldwide
• Earning an attractive compensation package
• LunchCheck Card

What you will be doing:

The most important responsibilities in this role will be

• Manage the General Managers of the hotels on a day to day basis in alignment with the Portfolio Managers of AccorInvest
• Being a strong leader and coach to the General Managers in their daily operations in order for them to perform at the highest level possible
• Initiate new actions to improve the performance of the hotels
• Review and follow up with the General Managers and Portfolio Managers on KPI’s e.g. Topline, RevPAR Index, distribution, loyalty, quality, margin, drop through, productivity
• Develop high guest satisfaction with creating initiatives together with the General Managers
• Advise on renovation projects to AccorInvest in line with the capex needs
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Run internal communication to the hotels and the support office departments

Your experience and skills include:

• Previous experience in a senior leadership position within Hotel Operations, several operative units or a similar business
• Passionate to grow and develop self and others; strong relator with ability to build relationships
• Strategic, creative and able to communicate effectively; strong interpersonal and problem solving abilities
• Demonstrated knowledge of budget planning and financial controls in previous roles
• Empathy, drive and the ability to process improvement
• Highly responsible & reliable; ability to work well under pressure in a fast paced environment
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Fluent spoken and written in German and English; any other languages are very much appreciated

Your team and working environment:

This position is based in Switzerland/ Zurich. You will join the Northern Europe Operations team (31 countries with Headquarters in London, Munich, Vienna, Warsaw and Russia) and you will report directly to the Senior Vice President Operations Northern Europe, who is based in Munich. As part of the Northern Europe Hub you will exchange with other VP Operations on a regular basis.

You should be eligible to fulfill the requirements for a work permit in Switzerland.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow’s hospitality.

To join our Group, please visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS