水平: Mid-Senior level
工作类型: Full-time
工作内容
Role: Field Service Engineer
Location: Lachen, Switzerland
Duration: Permanent Job
Experience: 5 Years
Language: German Fluent
About the Company:
Wipro Limited (NYSE: WIT) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Job Description:
- Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to
- monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling..
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Experience of ticketing tools (ServiceNow / Remedy etc.),
Non-Technical Skills
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customer at different levels.
- Self- Driven and result oriented.
- Really passionate about the work
最后期限: 10-05-2024
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