Head of Global Customer Service

工作内容

Passion for Customer Service

My client is a stock listed, globally acting company in the machine tool sector with its Swiss site in the region of Biel. In the context of a succession solution, we are looking for the future

Head of Global Customer Service

What You Can Expect

• An eager team of customer service professionals around the world, i.e. in Europe, North and South America and Asia.
• An advanced Field Service Management system that will allow you to improve effectiveness and efficiency of your Customer Service organization.
• Product enhancement offerings as well as modernization offerings, that you will further develop and promote.
• A highly demanding customer base, that will appreciate your key contributions in resolving critical technical issues.
• A customer Training Academy that you will further lead to a high value educational service.
  

What You Bring Along

• Higher technical degree with advanced business degree.
• Several years of leadership experience in the machine tool or other highly technical investment goods industry.
• Profound experience in the customer service business.
• Proficiency in the use of the Microsoft 365 suite and FSM tool, e.g. Salesforce.
• Proficiency in English, German and/or French desired.
  

Attraction of the Position

You will have the great opportunity to support your teams in achieving their goals and with this further improve customer experience in this global company. Furthermore:

• A competitive package.
• Five to six weeks holiday.
• Flexible working hours.
• Company-owned pension fund.
• Free parking.
• EV charging stations with preferred rate.
• Staff restaurant.
  

If you would like to contribute your expertise to this inspiring team, we should definitely talk about it. Call me on +41 79 309 05 60 or send me your CV and I will contact you.