Junior Onsite Support Engineer (ITIL, 1st/2nd level support, VPN, French)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Wir sind dringend auf der Suche nach einem IT Techniker für unser Fieldservice Team in der Nordostschweiz (Zürich Region). Auf Sie wartet ein spannendes Arbeitsumfeld, familiäres Team mit guter Arbeitsatmosphäre und Entwicklungsmöglichkeiten.

Tasks and Responsibilities

• Maintain the integrity of all computer workstations and associated software within the organization
• Act as the main point of contact for employees who are experiencing computer issues
• Ongoing maintenance and future planning needs of the company’s desktop infrastructure
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Resolve software, hardware and device issues reported by the end users
• Installation, configuration and ongoing usability of desktop hardware and software
• IT support relating to technical issues involving Connect client
• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
• Work with the project management team on PC builds and network equipment deployments
• Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Installation of packaged software and authorized 3rd party software
• Remote access solution (VPN) implementation and support
• Document and update the local client environment
• Escalate service issues when required
• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
• Oversee the maintenance and tracking of assets
• Business Continuity & Disaster Recovery testing
• Advise and train staff on computer operations and software applications

Requirements

• Good understanding of Information Technology; trends, products and solutions
• 1+ years’ experience in a similar position supporting a variety of technologies and services
• In depth knowledge of:
  • Windows OS (Windows 7 & 10)
  • Microsoft Office & Office 365 applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices
• Basic knowledge of
  • Active Directory
  • Exchange
• ITIL certification and familiarity with the Service Now ticketing system is an advantage
• GxP knowledge is desired
• Fluent in English and French language (at least C1 level), German language is a plus
• Highly self-motivated and directed with a keen attention to detail
• Customer focused with a passion and drive for customer satisfaction and delivering business values
• Solid problem solving and analytical skills
• Ability to work independently as well as willing to follow directions and best practices
• Great communication and interpersonal skills
• Friendly, supportive and flexible personality with quick learning ability
• Good team player with planning and organizing skills
• Candidates have to declare Criminal record extract not older than 3 months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

IsITin your DNA?