Regional Technology Manager

工作内容

Job Description

Scope and magnitude:

• 6-7 countries
• 7-8 FZ partners
• 150-200 restaurants
  
  

Position Functions

Strategy (10%)

• Work with FZ partners for the countries in scope to build the tech roadmap based on Global strategy, local needs, and KFC standards.
• Support FZ partners in Implementation of Tech roadmap for the countries in scope
• Measure and report on the progress of Tech roadmap implementation
  
  

Definition/Enhancement of Technical Standards (10%)

• Assist the Standards Manager in assessing the FZ’s standards compliance.
  
  

Support FZ partners with regards to Technical functional standards understanding and measurement

• Train, measure and follow-up with FZ partners on Tech Project Management standards compliance to achieve target levels.
• Help the markets design plans to increase adherence to standards and make recommendations to address them
• Support in system evaluation & approval against Global and local Technological standards.
  
  

Governance (60%)

• Work together with FZ partners, CEE Regional Digital team, Marketing, OPS, Development, and other relevant parties to identify FZ partner needs, gaps, recommendations, and target roadmap in technologies.
• Support FZ partners and Regional Tech Architect in the solutions assessment process and decision-making around target technology stack.
• Support FZ partners in the solutions implementation process, ensuring that annual targets are delivered on time and of the required quality.
• Identify training needs and coach FZ IT/Tech Project Managers for higher efficiency/effectiveness.
• Train & support FZ partners in building effective Tech Operating model and solid, self-sufficient technological capabilities.
  
  

Partnering (20%)

• Building relationships with FZ business stakeholders
• Building relationships with technology vendors
• Be a subject matter expert (advisor and consultant) for BMU’s and FZ’s in relation to helping them advance the adoption of standards.
• Drive and test innovation in conjunction with FZ’s, and ensuring that innovations which are created in one market are rapidly codified and shared with other markets to drive adoption.
• Lead and develop a culture of best practice sharing in the region to constantly improve the base levels of technology adoption.
  
  

Working Relationships

• CEE Digital team
• Marketing, OPS, Development, QA, SC employees of CEE RSC
• Franchisees
• Third-party and external providers/suppliers
  
  

Knowledge And Skills Required

• Bachelor’s or Master’s Degree in Computer Science, Engineering, Business, Information Technology, Technical, Technology, Education, Mathematics, Information Systems, or equivalent practical experience
• 5+ years experience in Tech project management (from requirements collection to implemented system support)
• 2+ years of experience in a multi-franchise environment, with demonstrated experience in FZ engagement (preferably)
• A former role of an Account Manager or Customer Success Manager in a technology company will be considered as a strong plus
• Good understanding of Tech operating model concepts, principles, processes, and metrics: System selection, Platform implementation, IT support organization etc.
• Genuine desire to develop and grow counterparts with basic maturity levels across a number of topics
• Experience developing effective, pragmatic standards frameworks.
• Ability to bridge gaps of understanding between business and technical partners
• Outstanding analytical and problem-solving skills
• Results orientation, good communicational skills.
• Fluently English speaking (Upper-intermediate as a minimum)
  
  

About Us

KFC WEBU, a subsidiary of Yum! Brands Inc. has a rich history of success and innovation in Western Europe, dating back to 1968. Since opening our first restaurant in Frankfurt 55 years ago, our business has grown from 25 employees to more than 40,000 employees across 76+ Franchise Partners and almost 729+ restaurants. We serve more than 2 million guests every week, proudly cooking from scratch Colonel Hartland Sanders’ finger lickin’ chicken.