Application Support Engineer

☞ Global Supply Chain Finance Ltd. (GSCF)

View: 133

Update day: 04-04-2024

Location: Zug Zug ZG

Category: IT - Software

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

Global Supply Chain Finance Ltd. is the world’s leading financial servicing provider in the Supply Chain Finance (SCF) sector with 30 years of experience in structuring, implementing, and servicing receivables and payables-based programs. GSCF offers innovative SCF solutions to leading banks, non-bank investors, large suppliers, and their buyers through its in-house developed platform.To support our Product Development and Business Operations team, we are looking for a highly motivated and dynamic:Application Support EngineerThe successful candidate will join a small team of Application Support Engineers focused on maintaining the quality of the applications offered and working closely with the Business Operations team and external parties on all technical-related matters.Tasks
  • Provide technical and business support for internal and external users of GSCF applications. This includes providing quick resolutions for application issues and leading technical discussions with clients and projects.
  • Closely working with Business Analysts, Infrastructure team, and Developers to investigate and resolve reported issues.
  • Participate in application releases - from gathering requirements, requirement analysis, and performing UAT testing, to assisting in deployments to production.
  • Ensure that database performance, storage, data scrambling procedures, and data archiving procedures are in place and functioning correctly.
  • Create and maintain SSRS reports.
  • Administer Jira and confluence.
  • Documenting system architecture, tools, and other technical support documentation.
  • Act as a liaison between application users, internal technical teams, and infrastructure departments.
  • Act as SME to stakeholders and/or other team members.
Requirements
  • Bachelor’s degree in IT or equivalent experience
  • Strong SQL knowledge
  • Experience in Unix scripting language
  • Knowledge/experience in Java programming language
  • Experience in root-cause analysis, report generation and documentation tools
  • Demonstrated analytical and problem-solving skills
  • Clear oral and written communication skills in English
  • Minimum 3 years of working experience in providing technical support
Our ideal person
  • Knowledge/experience in B2B EDI integration
  • Knowledge/experience in release management
  • Self-driven and with the right sense of urgency
  • Willing to go the extra mile in supporting end-users
  • Can-do and positive attitude with a strong ability to adapt to a constantly changing environment
  • Great communicator with a collaborative mindset
  • Ability to work well independently and as part of a vast team
Benefits
  • Hybrid Working Model
  • Great team spirit and work environment
  • Flat organization structure with cross-functional roles and short decision-making processes
  • Continuous professional development and progression
  • Global client base, multicultural & dynamic team
  • High standard and modern working environment with centrally located office in Zug, close to the train station (20 mins from Zurich)
Interested in joining GSCF?We look forward to receiving your complete application dossier!Only Swiss or EU passport holders or holders of a valid Swiss working permit will be considered.
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Deadline: 19-05-2024

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