Application Support Specialist - Finance & Commercial Systems

Job content

• Technical/Functional knowledge in Dynamics D365 ERP modules – Finance, Accounts Payable, Production, Accounts Receivable, Warehousing, Logistics and Sales.
• Provide support for all other enterprise applications
• Provide technical support by investigating, identifying root cause and resolving application/system issues
• Provide clear and thorough end user documentation as well as application support documents to include in the company’s knowledge base
• Work with 3rd party vendors to install, configure, test and support various applications/systems
• Follow existing standards and processes in fulfilling all duties and responsibilities
• Application testing of Enterprise solutions under development to identify and remediate potential problematic areas
• Assist in special projects and perform other duties as required
• Assisting Application Administrators with code deployments if required
• Communicate Service Issues to internal and external stakeholders on a timely basis
• Navigation and research in OMS, EDI, customer’s system, 3rd party systems (where required) to effectively manage order execution
• Take personal ownership / accountability for the order management process to deliver top tier service level
• Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
• Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues
  
  

• 2+ years of Applications Support
• Minimum 1 years of experience in MS Dynamics D365FO.
• Exposure and experience with Dynamics D365 ERP modules – Finance, Accounts Payable, Production, Accounts Receivable, Warehousing, Logistics and Sales.
• Knowledge on ISVs would be as assets (SK-Global, Medius, Coupa etc.)
• Good understanding of applicable EDI data interchange formats
• Bachelor’s Degree in Computer Science, Information Technology, Accounting, Business Operations, a related field, or an equivalent combination of education, training and experience preferred
• Post-secondary education required or equivalent in Business, Accounting, Management Information Systems, Supply Chain Management or other related field; academic understanding of High Availability environments, System Security and Disaster Recovery
• Experience in implementing, maintaining, and troubleshooting application environments
• Experience with compliance and governance frameworks (SOX preferred)
  
  

• Experience supporting enterprise applications
• Experience in the Microsoft technology stack
• Experience supporting applications in a Discrete Manufacturing or Retail vertical
• Understanding for accounting principles an asset
• Knowledge of the ITIL framework and related support processes
• Work with 3rd party vendors, partners and other technical resources to resolve end user issues
• Understanding of end-user needs and requirements
• Strong organizational, writing, interpersonal and communication skills
• Exceptional attention to detail and committed to a high degree of accuracy
• A team player who builds strong relationships based on trust and integrity
• Creativity and demonstrated ability working in a fast-paced environment with a high degree of change
• Embraces continuous improvement by proposing new and/or better ways of doing things
• Ability to work efficiently under pressure and effectively multi-task
  
  

• May require evenings and weekends to complete projects
• Provide after hours and/or weekend or holiday support (unscheduled support), as business needs arise