Assistant Banquet Operations Manager

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are recruiting an Assistant Banquet Operations Manager

Main Responsibilities:

• To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.
• To assist the Banquet Operations Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
• Oversees the set-up and operation of a station/section in function rooms.
• To co-ordinate the service of food and beverage efficiently and accurately.
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
• To involve with service related to VIP guests
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
• To identify and carry out any specific training and development needs among the team
• To perform and check all duties related to restaurant opening/closing check list
• Perform any other reasonable duties as required by the Banquet Manager
• To carry out and supervise daily, weekly and monthly inventory
• To maintain and order all the store requisition
• To prepare and maintain Buffet Tags
• To maintain all Hotel assets
• Assist Manager with conducting daily communication meeting with staff prior to shift
• Excellent knowledge of food and beverage to be able to service and up-sell the product
• Coordinate all aspects of service to include but not limited to:
• Food and beverage requirements
• Timing of events
• Special attention guests
• Table setup
• Special requests
• Complimentary dessert/ drinks etc.
• Billing instructions
• Authorized signatures
• Assist Manager with the recruitment of new colleagues, training, and development.
• Assist Manager with the monthly departmental meeting.

Job Requirements:

• High School qualification or equivalent
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• A minimum of 2/3 years of experience as Maitre D’
• French & English mandatory
• Standards driven and motivational leader
• The ideal candidate will have a genuine passion for service, food, lots of flair and creativity
• You will have exceptional inter-personal, management and organizational skills.
• Must be of smart appearance with excellent personal hygiene standards

Please note this is a full time permanent position

Benefits:

We provide a comprehensive Benefits Package which includes

• Uniforms and meals whilst on duty
• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests! If this is you, then apply here now!