Assistant Chef Concierge

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are recruiting an Assistant Chef Concierge to join our Conciergerie Team.

Job Description:

You will report to the Chef Concierge and Director of Rooms.

Job Description

The Assistant Chief Concierge is directly superior to the Chief Concierge and the Accommodation Director.
The Assistant Chief Concierge directs, under the supervision of the Chief Concierge, the Concierge services, as well as the Team of Doormen/Valets and Baggage Handlers. He/she replaces the Chief Concierge in his/her absence.

The customer’s impression of the quality of the Hotel and the warmth of the welcome depends largely on the contact experienced during their stay at the Hotel. As a result, the Assistant Chief Concierge plays an essential relational role in ensuring customer satisfaction from their arrival until their departure. He/She is also responsible for a certain number of administrative activities relating to the proper functioning of the service and has a key coordinating role with other services to meet or anticipate the customer’s expectations and fully satisfy them. Finally, he/she functions as both a Service Manager and a full-time Concierge.

Job Requirements:

• French & English fluently, another language a plus !
• Ideally 5 years experience in a 5-star hotel and minimum of 5 years in Conciergerie
• Preferably already in a position within a luxury hotel in Geneva, in Switzerland or in Europe.
• Impeccable professional image combined with good ethics and values
• Outstanding communication skills
• Creative, focused and flexible
• Detailed oriented
• Quality driven with a passion for excellence.
• Must possess excellent organizational, administrative and interpersonal skills
• Approachable, open-minded and fair
• Ability to multi-task and balance the priorities of the position.

Please note this is a full time permanent position

Benefits:

We provide a comprehensive Benefits Package which includes

• Guest Hotel Experience for Colleagues
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague Recognition and Reward Programmes
• Exciting range of Learning and Development Programmes
• Regular Colleague Social and Wellbeing Events
• Opportunities for promotion and transfer across the Group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to wow our guests! If this is you, then apply here now !

Eligibility:

In line with the requirements of Swiss Law, all applicants must be eligible to live and work in Switzerland. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Mandarin Oriental Hotel Group is an equal opportunity employer