Client Advisor, Handbags

THE ROLE

As an Ambassador of Sotheby’s, you will be responsible for achieving sales targets defined by the management and proactively develops a portfolio of local and international clients. You will ensure a seamless and unique luxurious experience for every client, throughout memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Boutique Manager in complying with all companies’ policies and procedures.

RESPONSIBILTIES

• Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal
• Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across Handbags & leather goods, and ultra-luxury hospitality services
• Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives
• Consistently and accurately capture client data for retention purposes and long-lasting relationship building
• Partner with the Boutique Manager and the local marketing team to develop a plan to support, and participate to, in-store and offsite events
• Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
• Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
• Be aware of the surrounding luxury competitive environment, its dynamics and market trends

IDEAL EXPERIENCE & COMPETENCIES

• Minimum 2-5 years of sales experience in the field of Luxury Retail
• High standards of client services and luxury hospitality
• At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
• General knowledge of luxury products: Handbags & leather goods a must
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
• Customer oriented, strong collaborative spirit, and excellent communication skills
• Able to work retail hours including weekends
• MS office and Computer literacy
• Fluent in German & very good proficiency in English, any other language skills a plus