Client Operations - Business Analyst - Associate

Organization Description

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Our Team

The Client Operations Team is comprised of highly dedicated individuals who are responsible for all aspects of creating and maintaining client and account level data. The objective is to deliver business impact through fit-for-purpose data, improve data capabilities, implement data controls, and deliver reference data. A key area of focus for the Organization is managing, delivering and controlling the significant changes that are taking place across the department and the industry globally. The team is also responsible for regulatory & industry driven change, target operating model / optimization, strategic programs & continuous business improvement.

Position Description:

The role requires someone with the ability to work in a complex data environment as well as the ability to partner with the business to find creative solutions to problems and provide actionable information to business leaders. The role requires strong analytical and delivery skills, the ability to break down complex issues to provide solutions, and excellent communication.

The successful candidate will work with our business stakeholders to perform deep-dive analysis, drive consensus for solutions, and co-ordinate the delivery of solutions. The candidate should be able to work independently, but as part of a wider team.

Candidates must possess advanced problem solving skills, the willingness to learn, and the ability to effectively communicate findings verbally and in written/presentation format. The ideal candidate is a critical thinker that will thrive in a fast-paced, competitive environment and will integrate well in a team that prides itself on attention to detail and results.

Duties:

• Detailed business analysis and requirements definition against regulatory, business and organizational demands.
• Process mapping, analysis and re-engineering.
• Ownership of issues in order to recommend and drive solutions to meet deadlines.
• Use opportunities to leverage strategic solutions, and partner with Controls teams to assist in the definition of the control framework and Operating Models for all deliveries, ensuring alignment to our over-arching strategic principles.
• Assist with the co-ordination and leadership of working group meetings, setting agendas, preparing meeting materials, documenting minutes, and ensuring clear ownership of action items.
• Project administration including managing and keeping up to date project trackers / open points / weekly scorecards.
• Provide regular and timely written and verbal updates to stakeholders and management teams.
• Perform statistical analysis and advanced root cause analysis to identify areas of opportunity and make strategic recommendations.

Expected Skills:

• Bachelor’s Degree in Business Administration or Finance or equivalent work experience.
• Fluency in English mandatory / fluency in any European languages would also be a strong advantage.
• Excellent business analyst competencies, including impact assessment, analysis of business processes and data flows, production of business requirements and their solutions.
• Excellent verbal and written communication skills, including attention to detail and the ability to succinctly communicate complex issues to a range of audiences with appropriate presentation materials.
• Proactive and creative problem-solving, with business process reengineering experience and tenacity to discover root causes.
• Strong time management and organization skills with attention to detail and accuracy.
• Ability to deal with ambiguity and uncertainty.
• Project management experience is an advantage.
• Ability to effectively prioritize and multi-task in fast paced, team-based environment.
• Ability to build strong partnerships with key stakeholders, management and colleagues.
• Enthusiastic, self-motivated, effective under pressure and willing to take personal accountability.
• Strategic mindset, ability to manage change and drive continuous improvement.
• Good working knowledge of MS Excel (pivot tables, v-lookups, etc.), PowerPoint, Word and Visio.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.