Client Partner

Job content

• Developing strategic relationships with decision makers and influencers in the customer’s organization
• Creating and sharing sales success stories
• Ensuring customer satisfaction through world class delivery
  
  

• The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including and outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
• The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
• The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
• You will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.
• The Client Partner ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
• The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery
• He/she optimally utilizes the resources towards effective implementation of development and delivery plans
• He/she showcases Wipro’s solutions as a strategic fit got the customer organisation through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro’s offerings.
  
  

• At least 15 years of experience in managing big accounts in the IT professional services field
• Experience in global service delivery models
• Strong background in Application Services, Engineering services and infrastructure services preferred
• Strong Consumer/Retail domain expertise preferred
• Ability to work in an international setup with an offshore/Nearshore model
• Good network (and prior experience of selling) in the specific customer organisation, especially in the CIO organization
• Fluency in English language, knowledge of French/German preferred
• Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
• Previous experience in managing 20+ million USD accounts