Customer Care Intern

Job content

Be a part of a revolutionary change

At PMI we’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Are you up for a 6-month challenge starting as of Jan/Feb 2022? Then apply now, we are looking for you!

Customer Care Intern

We’re looking for a student

• Currently studying for your Master/bachelor’s degree in Marketing or Business Management
• Experience in project management
• Experience in collection, analysis, and evaluation of consumer data
• Interested in customer care experience and insights
• Fluent in French and English, German is a plus
  

If you are also good at leading a wide variety of studies and taking ownership, you enjoy learning while operating in a changing environment, you are excellent in delivering results in a timely manner and have an effective and impactful communication style, you are the one we want for our internship within Customer Care Team at Philip Morris Products SA, based in Lausanne, Switzerland.

Project accountabilities

The Customer care team has launched a number of initiatives that aim at insuring the best consumer journey for all our adult reduced-risk product consumers. The role of the Intern would involve active contribution to a broad variety of operational tasks, including analytics, development and review of customer care channels, support in managing our operational team of customer care experts.

The Intern will also gain experience in project management tasks and have the opportunity to work in a multi-disciplinary team and environment, having contacts with a broader team including marketing, consumer journey, data & analytics and consumer retention.

What we offer

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society to improve the lives of a billion smokers.
  

JOIN A GLOBAL MARKET LEADER

PMI is the world’s leading international tobacco company, with six of the world’s top 15 international brands and products sold in more than 180 markets. In addition to the manufacture and sale of cigarettes, including the number one global cigarette brand, and other tobacco products, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term we use to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. We have a range of RRPs in various stages of development, scientific assessment and commercialization. Because our RRPs do not burn tobacco, they produce far lower quantities of harmful and potentially harmful compounds than found in cigarette smoke. For more information, see www.pmi.com and www.pmiscience.com.

PMI is an Equal Opportunity Employer.