Customer Service Ambassador

Job content

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.100% WorkloadCustomer Service AmbassadorDescription/TasksThe Ambassador / Customer Service Representative is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors, and business acquaintances by performing the following duties:

• Welcome - Meet & Greet the customers (passengers and crews), visitors and business acquaintances, assist them into the VIP lounge and offer refreshments
• Provide administrative assistant to all site departments
• Maintain cleanliness of the reception area and VIP lounges
• Monitor F&B items inventory and order supplies
• Provide administrative assistance to the Receptionist or Duty Officer
• The Ambassador will receive FBO Customer Service and operational training in order to perform customer service duties and responsibilities. As part of the team must also have knowledge of the myriad of services the company provides
• Participate in the Safety & Quality management system in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
• Conduct all work in accordance with Jet Aviation policies, manuals and procedures

Qualification/Experience

• The Ambassador should represent a polished Jet Aviation colleague, espousing all the values set-forth by the culture and everything that Jet Aviation represents
• Minimum high school diploma, Bachelor’s degree in hospitality or tourism will be a strong plus
• 2-3 years related qualified experience
• Fluency in German and English, any additional language is considered an advantage
• Valid driver’s license
• Ability to work calmly and effectively under pressure as well as show flexibility
• Cultural awareness and required sensitivity
• Strong personal values corresponding with Jet Aviation values (Trust - Honesty - Alignment - Transparency)
• Friendly and polite with a customer service mindset
• Good working knowledge of the MS Office pallet
• Excellent communication and interpersonal skills

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV).Jet Aviation AGMs Kristin Pollackhttp://www.jetaviation.com/jobs