Customer Service Officer(m/f/d)

☞ Alstom

View: 158

Update day: 25-04-2024

Location: Zürich Zürich ZH

Category: Planning / Projects Merchandising / Purchasing / Supply Chain Other

Industry: Truck Transportation Railroad Equipment Manufacturing

Job type: Other

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Job content

Req ID: 217121

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Purpose of the Job

The material planner is in charge of defining and controlling adequate inventory level of materials in order to fulfill Customer requirements while minimizing cash immobilization. Additionally, the Material Planner will have the responsibility to ensure the availability of the material using our MRP system (SAP) to minimize the impacts taking in account the constraints of our suppliers, transportation and storage.

Main Responsibilities
  • Capture Customer Demand and place purchase order at the right time in our ERP
  • Analyse the missing pieces, define the root causes and put in place the necessary action plans
  • Make sure that the latest delivery information is available in the ERP in order to be able to share the information correctly.
  • Align the logistics specifications defined with the suppliers and the existing rules of the supply chain: ABC classification, logistics flow, target stock, lot size, delivery frequency, dynamic safety stock ...
  • Working closely with procurement and logistics teams to ensure materials are delivered to the right location, in the right condition at the right time
  • Resolve receiving issues, track missing parts and ensure non-conformities replacement
  • Daily meeting with the managers, to review the status of the missing materials
  • Leadership and coordination to anticipate the missing parts and to analyse the root causes for them
  • Coordination with the team internal Alstom and suppliers in case of emergency not forecasted – revision change, part broken, part lost,…..
  • Creation and follow-up of material master data (MRP type, MRP controller, MRP parameters)
  • Ensure the payment of the supplier on Time (resolve and validate invoices)
  • Adopt the Ways of Working (WOW) / Behaviours in your day to day working, as per ALSTOM Guidelines and Alstom values "Agile, Responsible and Inclusive”

Educational Requirements / Desired Knowledge / Experience
  • Bachelor’s degree in Operations, Supply chain, Engineering or related Business degree
  • 2-4 years of working experience in Supply Chain management roles
  • Good knowledge of railway products

Behavioural Skills / Competencies
  • Rigour
  • Ease to work under pressure
  • Team player
  • Open minded
  • Resilient
  • Flexible
  • Fast learner

Technical Skills & Competencies
  • Excellent knowledge in Excel and other Office applications
  • Experience in Supply Chain, Material Planning in the Industrial sector
  • Languages: Fluent in German
  • English: shall be able to use professional English on a daily basis for speaking (phone-Skype),reading and writing purposes. French and/ or Italian : intermediate level would be much appreciated.
  • ERP experience on SAP module MM (articles configuration, Purchase orders management)

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
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Deadline: 09-06-2024

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