Customer Service - Webshop Promotions Specialist

At a Glance:

At On we don’t call it Customer Service - we’re Happiness Deliverers – and our team is growing! With this comes the exciting opportunity to become a part of the Direct to Partner Team with a focus on offering an outstanding partnership experience by processing On internal issues.

Your Team:

Being in direct contact with internal stakeholders and external partners means we are able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Customer Service. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer and partner experience. That’s why we are called Happiness Deliverers.

Your Mission:

• Process On employees’ internal requests in our Happiness Delivery Help Desk ticket platform by offering a specialized and efficient assistance in diverse topics with regards to webshop promotions (Discount Codes, Digital Gift Cards, Store Credit)
• Own the communication with internal stakeholders and be the point of contact for all ticket related inquiries
• Together with your lead, you will organize the workflow of the Happiness Delivery Help Desk platform taking ownership of process flow, systems, and reporting system bugs
• Process B2C customer inquiries related to Gift Cards in Salesforce and be responsible for the workload around Gift Card requests
• Support the B2C with customer inquiries related to discount code requests
• Taking ownership of knowledge sharing in collaboration with the coaching team

Your Story:

• You have previously worked in a customer oriented environment and you have a passion for customer service, emphasising on delivering high-class experience
• You are confident to communicate in English, with customers but also across all levels and functions within the company (written and spoken), any other languages are a big plus
• You feel comfortable working with Email, Microsoft Office, etc. Experience with Salesforce or other CRM tools is a plus
• Ability to multi-task between different internal systems and to proactively remain organized
• You are a curious, dynamic and solution-oriented person. You take on new challenges by yourself
• You have great attention to detail and organisation skills while maintaining a sense of urgency and the ability to prioritise under pressure
• You have excellent interpersonal skills with a focus on relationship building, listening, and questioning
• No problem is too big for you, you enjoy putting your analytical skills to the test and finding creative solutions

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.