Customer Success Director

☞ Decentriq

View: 174

Update day: 25-04-2024

Location: Zürich Zürich ZH

Category: IT - Software

Industry: IT Services IT Consulting

Position: Associate

Job type: Full-time

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Job content

Our SaaS platform enables trustless data collaboration between enterprises. We’re just about to raise Series A to boost our growth and are looking for an exceptional Customer Success Director. Will you be part of our mission?

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Imagine all data silos get unlocked overnight. Every startup founder, every data scientist, magically gets access to all data ever collected. What’d be the impact? Will this double world GDP in 5 years? 10? What if I told you we can already do this? - Elad Verbin

The most valuable data is often sensitive and restricted in how it can be used. Join us and make data useful while at the same time guarantee privacy by design. Be part of our mission to create a world where all data silos are unlocked.

Decentriq is an enterprise SaaS platform providing the world’s most secure data clean rooms. We can prove the data’s privacy because of an underlying encryption-in-use technology called confidential computing. Our technology is defining the new standard of data collaboration.

Would you like to be central to our future success, contribute to the cutting-edge development of a revolutionizing and to be a part of a team fueled by positive energy, enthusiasm and supportive colleagues? If so, we’d love to take you onboard.

Tasks

Your role as Director of Customer Success will be crucial to Decentriq’s future in our target industries healthcare, banking and the media sector.

We are looking for an experienced SaaS customer success professional who will work hands on with customers and gradually build up the customer success function at Decentriq.

You will work alongside our clients’ technical teams and help them best leverage our technology. We’ll need you to convince our most demanding customers to adopt Decentriq’s technology.

In this key role you will
  • Own customer engagements from PoCs to production and be responsible for their success by maximizing the value the customers get from our platform
  • Work with customers who are willing to push our data clean rooms to the edge and identify product gaps that need to be implemented to succeed. Collaborate with the product team to address these gaps.
  • Partner with Decentriq sales directors to identify and secure upselling potential
Requirements
  • At least five years of experience working in a major enterprise analytics SaaS customer success function, preferably with team lead experience
  • Solid understanding of computer science and data savviness as well a knack for understanding our customers businesses
  • Excellent communication skills, capable of establishing credibility and trust with IT stakeholders and business owners
  • Thirst for making an impact
Benefits
  • Unique opportunity to shape the customer success function in a SaaS start-up on a strong growth trajectory
  • Working with some of Europe’s biggest companies and most sensitive datasets
  • Opportunities for self-development learning from experienced business, product and tech leaders
  • Working with an outstanding team - we’re supportive of each other, make time for fun and don’t tolerate "office politics"
  • Competitive compensation
  • Working on making the world a better place by keeping personal data private
No need for a formal motivational letter. We look forward to your application!
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Deadline: 09-06-2024

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