CX Design Group – Sr Design Researcher

Job content

Job Description

We are looking for thebold - those willing to respectfully share their ideas and listen to others. We seek out the innovators - those who challenge the status quo when their vision requires a new way of thinking. We reach for thecollaborators - those who understand that a diverse team is stronger than any one individual. We seek the self-motivated - those who ask questions, and never stop looking at what’s next. Customer Experience & Connectivity team will be pioneers in the EV movement, energized to connect people to what matters and create a movement towards a better, more sustainable future for all. Our passion fuels our focus to be the best! Are you ready?

About GM Europe

General Motors (NYSE:GM) is a global company focused on advancing an all-electric future. At the heart of this strategy is the Ultium battery platform, which will power everything from mass-market to high-performance vehicles. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion. Our team brings their collective passion to deliver on this ambitious future in Europe. We are proud of our achievements across the globe however we have the biggest opportunity to change the way people live, move, and connect in Europe.

About The Role

The GM Customer Experience (CX) team is seeking an inclusive UX Researcher who’ll work with GM’s CX teams to ensure that the users considered in both the design and continuous improvement of the product. This person will uncover insights into who users are, what they currently experience, and what they truly need. This person will guide product and design teams in applying the most effective approach for achieving research goals and will help them work together to arrive at actionable user insights.

The UX Researcher will be well-versed in a range of qualitative research methodologies, experienced in planning and conducting studies, and focused on delivering insights that directly inform product roadmaps. The right candidate will be creative and strategic in approaching research, passionate about helping people, and highly collaborative.

• Collaborating with product teams to define research goals and identify target users
• Developing a research approach and detailed study plan
• Creating research materials including screeners, guides, and scripts
• Communicating with participants to recruit and schedule participation
• Engaging with strategy, design and product teams throughout research, analysis, and synthesis
• Communicating findings and recommendations in compelling ways through storytelling
• Helping CX team stay focused by advocating for users
• Co-ordinating of recruitment activities for own and other’s studies
• Help co-create and contribute to strategies, resources, and findings to the UX Research program
  
  

Key qualifications:

• Preferred 6+ years conducting user experience research and user testing in industry or academia
• Proven track record of running research and collaborating with other teams to uncover insights, identify unmet needs, and craft better products
• Experience in qualitative research methods such as ethnographic field research, heuristic evaluations, lab and remote usability testing
• Exceptional at empathic listening, perceiving users’ needs, delivering an unbiased view of users, and translating user insights into action items for product teams
• Experience in creating and executing inclusive participant recruitment processes
• Some experience in quantitative research methodologies such as surveys
• Knowledgeable about usability and principles of effective design
• Effective written and verbal communication skills
• Passion for understanding what drives user behavioral that are appropriate and exciting for European cultures and region.
  
  

Minimum qualifications:

• Preferred Bachelor’s degree
  
  

Candidates must be eligible to work within Switzerland without restriction. We are not able to provide an EU work permit.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.