Customer Support Engineer

☞ Malvern Panalytical

Aussicht: 145

Update Tag: 03-04-2024

Ort: Wädenswil Zürich ZH

Kategorie: IT - Software

Industrie: Computers Electronics Manufacturing

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

Malvern Panalytical is the world’s leading provider of laboratory and process measurement technology. Our devices are used in quality control, process control and R&D for structural, element and physical analysis. The areas of application range from building materials and metals to pharmaceutical and biotechnological products and nanomaterials. Our clients in the field of R&D are mainly customers in the academic environment (chemistry, biology, geology, mineralogy, crystallography, physics, materials science, materials development) and the high-tech industry (pharmacy, life science, steel, cement, petrochemicals, semiconductors, solar).

ROLE: Customer Support Engineer

REPORTING TO: Customer Support Manager

Location: Switzerland / Volketswil

From table top till floor standing, our analytical systems and solutions help the world’s top researchers do ground-breaking work on the small things that make big things possible. We’re after enquiring minds, imaginative thinkers, and proud geeks. Those who are irresistibly drawn to hard problems others can’t crack. Those who are always thinking ‘what if…’. Does this sound like you? Then read on….

What’s the job?

In your new role, you will be responsible for the installation, maintenance and repair of our systems. You will join the CTAS team, and report directly into the Customer Support Manager

What are your responsibilities?

  • Execute established Malvern Panalytical Support Group procedures.
  • Ensure overall customer satisfaction.
  • Timely execute assigned service orders
  • Be an ambassador of customer support excellence on site and support with problem diagnosis and system repairs.
  • Support customers with necessary training
  • Manage tools and stock.
  • Travels as needed to fulfill the above responsibilities.

Your Profile

  • BSc Electronics, Chemistry, Physics, Mechatronics or comparable
  • Flexible and customer-oriented,
  • Strong problem-solving skills,
  • Excellent social and communication skills,
  • Fluent in English and German,
  • Must be proficient with Microsoft Office software,
  • Good knowledge of IBM-compatible computers and their operating systems as well as previous knowledge of a business management system, such as SAP and SalesForce/ ServiceMax, would be an advantage,
  • Willing to travel within the country and occasionally internationally.
  • Valid driving license for cars

So if you are the person we are looking for, we’ll give you:

  • Participation in a vibrant and multicultural international team of committed, bright, highly motivated and passionate specialists with an excellent dynamic working atmosphere.
  • Thorough induction and continuous training
  • First-hand exposure to the life science industries, including pharma and biotechnology
  • A function where you will shape the future and be part of a great team in an international, high-tech environment
  • Competitive benefits package
  • Company vehicle

YES, I WANT THIS JOB!!

Please click on apply.

About Us

When you make the invisible visible, the impossible is possible.

Our analytical systems and services help our customers to create a better world. Through chemical, physical and structural analysis of materials, they improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations. They value us not only for the power of our solutions, but also for the depth of our expertise, collaboration and integrity.

With over 2200 employees, we serve the world, and we are part of Spectris plc, the world’s leading precision measurements group.

Malvern Panalytical is committed to diversity and inclusion. We are dedicated in providing a safe and healthy working environment where employees succeed. We prohibit discrimination and harassment against staff and applicants and do not discriminate on the basis of race, colour, nationality, ethnicity, sex, gender reassignment, sexual orientation, disability, religion, age or belief.

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Frist: 18-05-2024

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