Discounts and Waivers Customer Service Specialist

☞ Frontiers

View: 154

Update day: 29-03-2024

Location: Lausanne Vaud VD

Category: Other

Industry: Book Periodical Publishing

Position: Entry level

Job type: Full-time

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Job content

We are on a mission to make science open so everyone can live healthy lives on a healthy planet

Who We Are

Frontiers is an award-winning open science platform and leading open access scholarly publisher.

We are one of the largest and most cited publishers globally. To date, our 200,000 freely available research articles have received more than 1 billion views and downloads and 2 million citations. Our journals span science, health, humanities and social sciences, engineering, and sustainability. And we continue to expand into new academic disciplines so more researchers can publish open access.

Be part of the publishing revolution and help us transform the way research is published, evaluated, and communicated to the world.

The role

We are recruiting 2 x Discount & Waivers Customer Service Specialists to join our growing Accounting department; you’ll be part of an international finance team with responsibility for managing fee support and providing excellent customer service to our customers. The ideal candidate is motivated, enthusiastic, outgoing and has a passion for helping people.

You need to be a self-starter who takes initiative and can maintain professionalism in a fast-paced environment. You will need to be able to communicate effectively with both external customers and internal stakeholders with collaboration at the heart of your work ethic.

Key Responsibilities
  • Oversee our Fee Support Program including budget and workflow responsibility
  • Provide timely evaluation and high-quality customer service to authors applying for fee support
  • Review and negotiate discount applications
  • Ensure to meet SLA.
  • Assists Process and Documentation in the preparation of regularly scheduled reports
  • Continuously monitoring budget
  • Share learnings and best practices and contribute to continuous improvement
  • Ensuring compliance with internal regulations and support interaction with auditors

About You
  • University degree
  • Finance and/or publishing background is a plus
  • Strong command of English (spoken/written)
  • Customer service orientation (previous customer service experience a plus)
  • Ability to prioritize and organize work to produce results
  • Excellent knowledge of Excel and reporting
  • Ability to work in a fast-paced and international environment
  • High degree of accuracy and attention to detail
  • Strong interpersonal skills
  • Team player

Application Process

Your application mustinclude:
  • A cover letter and CV

Benefits

With more than 50 nationalities represented in our global team, you will work regularly with teammates in other countries, and with our community of researchers, editors, and authors from around the globe.

Our mission to create solutions for healthy lives also extends to the working environment we provide for our employees.

This includes:

100% remote working

Employees now have the flexibility to choose where they want to work, with remote working available on a part- or full-time basis (not applicable to some Business Support jobs due to nature of role).

Learning and development

All employees have access to LinkedIn Learning (and Pluralsight for our technology team), an annual personal learning budget, and dedicated L&D time.

Wellbeing

We offer free online yoga classes, an employee assistance plan, access to the Headspace app, and four wellbeing days on top of your annual leave allowance.

Volunteering opportunities

Employees can dedicate three days each year to volunteer for a personal cause or through our volunteering partner platform, Alaya.

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 600 employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.
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Deadline: 13-05-2024

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