Shore Excursions Fleet Supervisor

☞ MSC Cruises

Ver: 213

Día de actualización: 26-03-2024

Ubicación: Genève Genève GE

Categoría: Gerencia ejecutiva Producción / Operación

Industria: Leisure Travel & Tourism

Posición: Mid-Senior level

Tipo de empleo: Full-time

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JOB PURPOSE

The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet,is responsible and accountable for driving sales through the effective coaching of the Shore Excursions teams in areas such as profit growth, expense control, product training, staff development and customer service.


KEY ACCOUNTABILITIES

•Monitor and supervise the performance of the assigned ships to achieve Company’s assigned targets;

•Support the onboard team to achieve maximum revenue and Guests’ Satisfaction;

•Ensure application/implementation of company standard and procedures;

•Coach and train onboard teams;

•Audit safety procedures in place with our Tour Operators.


QUALIFICATIONS

•At least 3 years of experience in the role of onboard Shorex Manager;

•Fluent in English (minimum B2) and any additional language is a plus;

•Computer proficiency with MS Office Package;

•Knowledge of Fidelio is an advantage;

•Analytical skills;

•Experience in training and people development;

•Strong Interpersonal and Communication skills;

•This is a crew contract involving long period of travel on board of our ships and our offices.


VISA REQUIREMENTS

•Hold a valid passport
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Plazo: 10-05-2024

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