Europe Trainer

Europe Trainer

Geneva / Plan les Ouates

Permanent Contract

At Vacheron Constantin we share an ongoing quest for excellence since 1755. Our Maison is home to people with outstanding abilities and a strong commitment to imagine, design and create the finest watches in Haute Horlogerie.

Be One Of Not Many

Part of the Retail Department, you will be in charge of driving our sales team across the European market. You will define and implement the training roadmap aligned with the Maison’s strategic business plan. Upholding service excellency and enhancing client experience in our boutiques.

Let’s talk about the role more into details…

• Drive in-class & in-store field training sessions along individual coaching sessions
• Monitoring the efficiency of training and achievements while individualizing development action plans
• Becoming a strong business partner on local projects and activities

UNDERSTAND TRAINING NEEDS & PROACTIVELY DESIGN RELEVANT TRAINING PLANS

• Become a strong business partner & key contributor on global and regional projects, including local retail initiatives
• Defining local yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development

IMPLEMENT, PLAN AND FACILITATE TRAINING AND FIELD COACHING SESSIONS

• Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding:

• Brand knowledge, watch expertise & luxury culture
• Clienteling / selling soft skills (emotional intelligence and managing client expectations)
• Key profiles empowerment / retail leadership and management upskilling

MEASURE TRAININGS AND COACHINGS IMPACTS, FOLLOW-UP, AND TRACK PROGRESS

• Establish a strong partnership with Commercial Directors and Boutique Managers to secure day to day coaching follow up while providing guidance and support

• Proactively adjust and enhance actions and programs
• Maintain detailed reporting of all trainings, follow up on participants` training path, monitoring the efficiency of training and achievements while individualizing development action plans

Requirements

• Preferably a degree in Business Management or similar
• Proven experience in luxury retail and/or retail training
• Ability to inspire, develop and coach people
• Fluent in English & French (both written and spoken)
• Proactive, enthusiast, structured, collaborative and performance oriented
• Willingness to travel up to 70% (Europe)

HOW DO WE KEEP YOU SMILING?

As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Our benefits:

• Flexible Working hours & Quality Workplace
• Health & Wellness
• Socially Engaged
• Generous Holidays & Days Offered
• Company Restaurant
• Training & Learning Programs

The hiring process:

• Step 1 : Video Interview + Predictive Index
• Step 2 : Interview with Talent Acquisition Team and Hiring Manager
• Step 3 : Second round of interview
• Step 4 : Final Decision

Interested? Join us! #WeAreWaitingForYou