Executive Transportation Specialist

Job content

Be part of the biggest transformation in the history of our company!At PMI, we’ve chosen to do something incredible! We’re transforming our business and building our future on smoke-free products. One clear purpose - to deliver a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.You who are endowed with a spirit of innovation, you can have a considerable impact on our business strategies. Our environment is exciting and constantly evolving. If you are ready to tackle the challenge of initiating and participating in new projects, you will be in your element. You will have varied opportunities for development and your career will progress at the pace of building our smoke-free world.Workplace Experience aims to put employees at the center of the workplace to create seamless service experiences throughout our work facility and to positively influence employee satisfaction and performance. Our goal is to architect and coordinate value-adding activities for all employees, to build a strong and healthy company culture. We offer workspace benefits to help employees feel comfortable and calm and thus increase creativity, innovation, and productivity.We have an opportunity for an Executive Transportation Specialist to join our Workplace Experience Fleet & Transportation team based in Lausanne, Switzerland.In this role you will be responsible to ensure safe and smooth transportation of CEO and Chairman, efficiently managing the internal and outsourced limousine service.Your responsibilities

• Operate the vehicle safely and provide a high-quality driving service to Chairman, the CEO, eligible employees, special guests and visitors. Including availability during evenings and weekends.
• Dispatch requested transfers fairly and plan the transfers by researching and selecting appropriate routes, as well as monitor traffic and weather conditions to bring passengers to destination safely, efficiently and on time.
• Assume responsibility for care and maintenance of WX limousine; wash exterior and clean interior; take it to garage for maintenance and repairs to offer the best conditions to clients.
• Participate in the organization of the ground transportation before events with PMI representatives and the Limousine service provider.
• Lead the external limousine service supplier to make sure delivered service meet PMI expectations/requirements. Conduct governance meetings, contract management and KPI’s, including monthly billing.
• Manage the ground transportation bookings for day-to-day to ensure a high level of professionalism and constant quality of service and reactiveness to changing schedules to guaranty uninterrupted limousine services.
• Handle transfers during offsite events with accurate coordination between the service provider and PMI representatives to ensure timely rides between various “event” locations.
• Manage 24/7 solution on-call assistance to handle any change of booking ride to guaranty uninterrupted limousine services.
• Lead, manage, coach, motivate and give guidance to third party subordinates during Business Events. Management and coordination of drivers during business events.
• Act as backup for Transportation team.
• Manage incoming mail.
• Act as product owner for volumes, satisfaction and quality compliance dashboard. Take necessary actions to achieve targets and solve any deviation.
• Ensure that any feedback/complaint from customer is correctly channeled, according to quality framework, consolidation of quality controls.

We’re looking for someone with

• Commercial Diploma or CFC
• Driving license
• Clean criminal record
• Experience in customer service
• Competent use of MS office and fleet management tools
• Proficiency in English and French
• Personal Protection is an asset
• Certification in safe and secure driving is an asset
• Customer Focus mindset
• Interpersonal savviness / composure
• Professionalism and discretion
• Planning skills and attention to details
• Flexibility and patience
• Comfort around higher management
• Analytical Skills and Vendor management experience are an asset

What we offer:Our success depends on the talented employees who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future