Field Services Support Specialist- 3rd Shift

☞ RaceTrac

View: 191

Update day: 25-04-2024

Location: Herisau Appenzell Ausserrhoden AR

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: Retail Gasoline

Position: Entry level

Job type: Full-time

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Job content

Job Description

RaceTrac Company Overview

The Field Services Support Specialist provides support to the team responsible for the organization’s work order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel.

Responsibilities
  • Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
  • Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
  • Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
  • Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
Qualifications
  • Flexibility to work 24 hours/7 days a week
  • 1+ years of experience in a service industry or related field preferred
  • Knowledge of Microsoft Office Suite preferred
  • C-Store or other retail experience a plus
  • Knowledge of PC, network, hardware, and software installation and configuration a plus
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Deadline: 09-06-2024

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