Global Head of After Sales - Medtech

☞ Michael Page

View: 188

Update day: 26-03-2024

Location: Nyon Vaud VD

Category: Science Labor Health / Medical Care

Industry: Staffing Recruiting

Position: Director

Job type: Full-time

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Job content

  • Highly innovative products|Dynamic and multicultural environment
About Our Client

Our client, a market leader in the design, manufacturing and sale of medical devices, is seeking a Global Head of After Sales to join their fast-growing team.

Job Description
  • Define and implement innovative business and after-sales strategies to ensure a satisfied clientele and increased returns.
  • Prepare and follow up on the budget for the department, including CAPEX and OPEX.
  • Train, motivate, and lead after-sales teams to achieve set objectives and targets.
  • Deploy a continuous improvement philosophy to identify gaps and improve the quality of repair centers and after-sales services.
  • Support product phase-in projects by deploying the right maintenance strategy, preparing all the technical documentation, and training the network.
  • Monitor contract details to notify clients of pending expiration and help process renewal.
  • Organize promotional and marketing campaigns to create awareness and product publicity.
  • Supervise the operations of after-sales teams to ensure set KPI targets are met.
  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance.
  • Develop and optimize support and service processes, tools, and systems.
  • Determine the process and system changes that are needed to execute your projects and proactively improve and document the business processes.
The Successful Applicant
  • More than 10 years in a similar role
  • Certified Project Manager a plus
  • Proven Track record in Project Management for product development within preferably Med Tech or Pharmaceutical industries (other highly regulated industries acceptable)
  • Solid knowledge and experience in Risk Management.
  • Excellent communication skills, comfortable in public speaking
  • High degree of entrepreneurial and customer-oriented mind-set with a predominant sense of commitment and focus
  • Fluent in French and English
What’s on Offer

Are you driven to make a positive impact in the healthcare field? Do you seek an employer that prioritizes integrity, performance, and customer focus? If so, this opportunity may be ideal for you! Join our client’s quest to promote well-being among patients, empower healthcare professionals, and cultivate loyal partners. Apply now for this captivating position and help our client create a healthier and happier world!

Contact: Fanny Sion

Quote job ref: JN-042023-6023189
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Deadline: 10-05-2024

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