Global Operations Manager

Job content

For Customer Projects Here In Switzerland, Zurich Are We Looking For You As

OUTSOURCING.Our customer is with around 170‘000 employee one of the biggest outsourcing player of the world. It is able to solve complex problems of its customers, generate scale effects as well as process optimizations. The worldwide growth has also impacts in Europe in general and Switzerland in specific.

Global Operations Manager

YOUR CHALANGE

• Reporting to the Program director, you will be accountable for the smooth delivery of operations by managing overall projects performance in different regions (EMEA, APAC, AMER)
• Support and give guidance to Program Managers being the key decision maker for the global operational strategies
• Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently
• Ensure project deliverables and milestones are met as per the agreed SLA timelines
• Manage all the deliverables in operations of the respective geography independently, supervising a large multi-cultural team including partners & vendors across multiple locations
• Monitor financial metrics, including revenues, gross margins and billable utilization, ensuring cost efficiency and optimisation
• Perform risk analysis, anticipate blockages, and have in place mitigation strategies from a delivery perspective ensuring compliance with internal policies and processes
• Work closely with the client and internal stakeholders to establish goals, identify suitable resources, and track progress and timelines
• Conduct Business Reviews to client and internal stakeholders on a weekly/monthly basis and assess customer feedback to establish, improve, and refine services.
  

YOUR Profile

• 12 – 16 years of experience
• At least 5 Years of Global operations experience managing operations across multiple geographies
• Excellent computer skills, proficiency in Microsoft Excel
• Experience in managing large teams (+150 resources) remotely
• People management across geography
• Lead teams with the support of regional program managers across these regions
• Good interpersonal and communication skills to interact with client and team members at all levels
• Field Operations experience
• Fluent English.
  

YOUR PERSPECTIVE

• Be part of a global sourcing – onshore – near shore – IT – Business environment.