Intern Survey Solutions

Employment Type: Internship
Contract Duration: 6 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

IATA offers a variety of solutions to the aviation industry, assisting airlines, GDSs, airports, and other stakeholders in ensuring safe and enjoyable travel experiences.

The Survey Solutions team operates within the IATA Commercial Products & Services department. Its primary focus is on developing, conducting, and enhancing IATA’s survey programs helping airlines to optimize passengers satisfaction, safety and other areas benefiting from survey and benchmark intelligence.

Reporting to the Product Manager, Survey Solutions, you will be tasked with establishing and launching some of the latest innovative survey programs offered by IATA.

What your day would be like

As the Intern Survey Solutions, you will be responsible for:

• Setting-up and deploying survey programs from scratch: from questionnaire creation to sample, quotas and weights management, fieldwork monitoring and dashboard creation.

• Supporting the Survey Solutions team achieving financial targets;
• Developing and maintaining excellent relationships with internal and external stakeholders;
• Managing external suppliers in delivery projects;
• Supporting creation and execution for the marketing and sales strategies in collaboration with the respective teams;
• Supporting customer service with cases resolution;
• Acting as an internal expert for the IATA Survey Solutions programs.

We would love to hear from you if

• Recently graduated (within 1 year) from University with a Bachelor’s or Master’s in Business Administration, Economics or Marketing with a focus on Market Research, Customer Insights specialization;
• Strong analytical mindset, with strong quantitative analytical abilities;
• Survey set-up and field monitoring experience;
• Online survey platform experience;
• BI / data visualization tools (e.g., PowerBI, Tableau) experience;
• Ability to work in a multicultural team environment;
• Customer orientated with excellent communication skills;
• Excellent English writing and oral skills; additional languages would be an asset.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team atiata/careers/. We are looking forward to hearing from you!