IT Site Manager Service Delivery Switzerland INT-029955
☞ Global IT Recruitment, Zürich
View: 206
Update day: 25-04-2024
Category: IT - Software High Technology Mechanical / Technical Electrical / Electronics
Industry: Automation Machinery Manufacturing Industrial Machinery Manufacturing
Job type: Full-time
Job content
As a preferred supplier for Tecan Group AG in Männedorf, we are looking for an individual as IT Site Manager Service Delivery Switzerland(permanent employment, 80-100%). The earliest start date is as soon as possible. Up to 40% home office possibility per week.
Description of the mission
- Responsible for two sites in Switzerland with around 700 employees
- Provide IT support and resolve problems, incidents, and service requests
- Participate in various IT system engineering tasks and projects
- Provide insights, analysis, prognosis and forecasting of service incidents and status
- Defines close relationships with all Business teams to align and ensure proper service delivery
- Collaborate with all IT teams to follow up on service incidents, critical infrastructure topics, improvements, and new requirements
- Lead and shape service management methodology, processes, and governance
- Define and maintain global Service Catalogue and application portfolio
- Establish knowledge management for IT Operations
Required profile
- Basic IT education
- Several years of experience in managing or directing an IT Operations/Service organization
- Experience in ITIL, service management and execution
- Proven experience in IT planning, organization, and development
- Fluent in English, German
- Experience with MS Client Applications, MS Operating Systems, Desktop Client environment, Cloud, Mobile Device environment
- Good knowledge of agile mindset and agile competences
Interested? We are looking forward to receiving you application through LinkedIn, our website or directly to marijke.vanengelenburg@gitr.ch.
If you have any questions, feel free to email marijke.vanengelenburg@gitr.ch.
Deadline: 09-06-2024
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