It Support Agent (Level 1 & 2 )

☞ FlowBank

View: 176

Update day: 29-03-2024

Location: Genève Genève GE

Category: IT - Software

Industry: IT Services IT Consulting Banking Financial Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Are you ready for a new challenge?

At FlowBank we offer you to be a part of a great journey – in a Company with a clear start-up attitude and with global coverage. Our work environment is truly international with a diverse and talented group of people. It never stands still – it’s dynamic, fast moving and always exciting! Project-orientation and change is constant. We empower every employee to take advantage of the many opportunities that come their way to continuously learn and create new experiences aligned with their personal background.

As an IT Support Specialist you will be assisting the end user community with technical and functional service requests, in a user-friendly and professional manner. You will organize and plan interventions, tasks and loans for the IT Support team and provide phone and on-site technical support.

Main Responsibilities

Desk and Second Level Support
  • Act as a primary point of contact for all internal IT related user queries/issues, providing 1st and 2nd line technical support and ensure high-class support;
  • Delivering IT support for installing, maintaining and servicing IT related products: computers, Software printers;
  • Develop and improve processes, procedures and tools whenever possible;
  • VIP Support;
  • On-Call support participation.

IT projects and Technological monitoring
  • Managing Helpdesk projects;
  • Actively monitoring technological developments and proposing solutions for business needs services equipment.

IT Documentation, Training and Knowledge
  • Creating, updating and publishing IT related documentation (including process and procedure);
  • Drafting memos to end users on system outages, maintenance and helpful hints.

Purchase, Storage and Inventory
  • Purchasing IT related equipment (orders, quotes, parcels etc.);
  • Managing IT supplies stock management, storage and inventory.

Education & Experiences
  • At least 5 years as an IT end-user support
  • Strong knowledge in hardware, software, wireless networks and communication devices
  • Strong Microsoft 365 and common corporate software’s
  • Strong knowledge in Windows-based operating systems
  • Knowledge of JIRA ServiceDesk, PowerShell
  • Excellent skills in English & French
  • Technical CFC related to IT Certifications is a plus
  • ITIL Certification is a plus

Competencies
  • Able to effectively prioritize and function in a high-pressure environment
  • Strong interpersonal and oral communication skills
  • Highly service oriented with excellent customer-facing skills
  • Multi-tasks, flexible and well organized.
  • Curious & keen to learn

If this position interests you, do not hesitate to send us your application which we will take care to study in detail.

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Deadline: 13-05-2024

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