IT Support Engineer - EMEA

☞ Benchling

View: 125

Update day: 25-04-2024

Location: Zürich Zürich ZH

Category: Beauty / Wellness

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Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
ROLE OVERVIEW
IT Operations is at the heart of IT and our mission is to enable Benchlings to do their best work. We are looking for an IT Support Engineer to support and manage the applications, devices, and services we rely on. Our ideal candidate is detail-oriented, forward thinking, and skilled at delivering an excellent employee experience through technology. You’ll not only be tasked with curating an “It Just Works” environment, but to learn, grow and help others along their journey as well.

YOUR IMPACT
  • Provide Tier 2 helpdesk support including software, hardware, application access, AV, and networking
  • Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Github, Jira, Zoom, Office365
  • Assist with the onboarding process including preparing and deploying systems, and leading our new hire orientation in a hybrid model
  • Assist with IT projects within IT Engineering including identity and access management, client platform, and AV
  • Lead multiple satellite offices across EMEA and EU
  • Manage relationships with vendors and 3rd party providers
  • Oversee inventory, purchasing, and asset management
  • Work closely with Workplace and other cross-functional teams on relevant initiatives and daily operations
  • Monitor and maintain our helpdesk service level agreements (SLAs) including first response and full resolution
  • Proven relationship skills that carry across the technical spectrum and multiple geographical locations


ABOUT YOU
  • 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
  • 2+ years in building, improving and deploying IT onboarding processes
  • 2+ years handling tier 1 and tier 2 helpdesk support escalations
  • Exceptional communication skills, ability to host IT trainings in small and large group settings
  • Experience with network troubleshooting and endpoint management tools such as Jamf and Workspace one
  • Proficient in Helpdesk ticket triaging and familiar with tools such as Jira Service Desk and Zendesk Enterprise
  • Ability to troubleshoot AV systems and video conferencing systems.
  • You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with.
  • You are a technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better


OUR VALUES
  • Empower through information. We explain the “why” behind every decision, unless there are highly sensitive circumstances. We’re honest about how we’re doing, especially in difficult times. We believe that sharing information builds trust and enables better decision-making.
  • Rely on tenacity. Hard work is one of the greatest factors to determine success and is fully under our control. We must make the most of every day by bringing the highest level of determination. Dreaming big is not enough.
  • Raise the bar. Pushing ourselves and others to improve will be uncomfortable and at times result in failure. However, it’s critical to our success. We’re dedicated to creating a place where everyone feels challenged to improve.
  • Build a lever. We choose to build tools and infrastructure that will help others make world-changing innovations. There’s less glory in it, but in the words of Archimedes, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."
TRAVEL
  • Must be able to travel to supported office up to 25% of the time within a predetermined territory between EMEA and EU.
#LI-SS1
Benchling welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don’t meet 100% of the qualifications for this job, we strongly encourage you to apply.
LEADERSHIP PRINCIPLES
  • Admit mistakes and shortcomings
  • Deliver results
  • Disagree and commit
  • Obsess over customers
  • Rely on work ethic
  • Show empathy
  • Recruit and develop the best
  • Sweat the details
  • Think and communicate clearly
  • Unite around the mission
PERKS AND BENEFITS
  • Work with a talented yet humble team
  • Competitive compensation & equity package
  • Weekly virtual social events, and annual company retreats
  • 401k, Medical, dental, and vision insurance (US Employees Only)
  • Monthly health & wellness stipend
  • Yearly educational stipend
  • Flexible & Generous Vacation Policy: If you feel you need a break, you can talk directly with your manager to find coverage and support while you are out of the office. Need time off to vote? We’ve got you covered.
  • Quarterly company-wide mental health days off
  • Holiday Shut-down: company-wide holiday shut-down between Christmas Eve and New Years
  • Major US and EMEA holidays observed
  • To support remote work conditions during the COVID-19 pandemic, Benchling provides each employee a one-time stipend of $1,000(USD) upon commencing employment, and additional discounted employee purchase plans for home-office equipment.
Protecting the health of our employees and the candidates interested in a role at Benchling is our top priority. We appreciate your understanding and being open and flexible with any changes related to our interviewing process.

For applicants for U.S.-based roles only: All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause an undue hardship.
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Deadline: 09-06-2024

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