IT Support Engineer

ABOUT OUR COMPANY

Who We Are

SCB is a global low carbon commodity firm whose mission is to promote the adoption of a low carbon future. As market professionals, we promote low carbon alternatives by reducing the frictional cost of low carbon practices. Working with our clients and partners, we create markets, develop hedging tools and provide price transparency. SCB is a Certified B Corp. starcb.com

ABOUT THIS POSITION

Applications to be submitted in English

What You Will Do

The IT Support Engineer will be responsible for providing onsite IT support to the local office in Nyon, Switzerland. Assisting other offices with remote support as needed will also be required. In particular, this role is required to start daily at 7am to be available to provide remote support to a small Singapore office during a critical time of the day. The support is provided to a varied user base including executive level, it will be necessary to take responsibility for queries from all levels and resolve them as quickly as possible. This is a strongly office-based role with very limited ability to work remotely.

The primary area of responsibility will be

• Assisting senior technical experts in the design and planning of software and hardware installations.
• Installing, maintaining, administering and troubleshooting hardware & software on enterprise managed Windows 10 and Android devices.
• Managing and performing moves, changes, enhancements and corrections to office layout for PC’s, printers and other hardware.
• Coordinating external specialist support as needed.
• Ability to take ownership of, troubleshoot and resolve multi-disciplinary IT issues.
• Assisting with video meeting & conference support.
• Triaging and resolving issues with complex Excel sheets (including VBA). Escalating to development when required.
• Managing and configuring Software-as-a-Service (SaaS) and other cloud services – for example ticketing systems and security services.

Skills & Competencies

The ideal candidate will possess the following skills and competencies:

Essential Skills

• Desktop and applications support (Windows 10).
• Excellent understanding of Microsoft Office365 and Teams.
• Experience with Microsoft Azure Active Directory and EndPoint Manager.
• Experience with Microsoft Defender ATP.
• Support of enterprise MDM managed Windows 10 and Android devices.
• English and French speaker.
• Understanding of TCP/IP and basic networks skills.

Desirable Skills

• Modern (Online) SharePoint an advantage.
• Voice communication experience with PBX/VoIP systems an advantage.
• Experience configuring ticketing systems (especially Jira) an advantage.
• Knowledge of databases and SQL an advantage.

Non Technical Skills

• Team player who works well within a group environment
• Strong organisational, time management and working under pressure skills
• Skilled in using computer applications
• Excellent written and verbal communication skills
• Results-oriented with personal accountability
• Excellent attention to detail, quality and control
• A self-starter, able to work on own initiative with a willingness to take responsibility
• Capable of delivering information in an efficient manner

Qualifications

• At least 3 years’ experience supporting and troubleshooting hardware & software problems in an Office365 / Azure AD based enterprise environment.
• ITIL or Microsoft certification would be a plus.
• An international outlook; experience working in a multi-national company a plus
• Experience in brokerage or trading environment a plus

What To Do Next

Apply now by submitting a resume and cover letter

Seize the opportunity to work with us and expand your knowledge