IT Support Specialist

☞ Swisslinx

View: 139

Update day: 25-04-2024

Location: Lucerne Luzern LU

Category: IT - Software

Industry: Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

As the premier supplier to our client, a leading commodities company based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as an IT Support Specialist.

Our client is looking for a Junior IT Supporter who can grow and develop his/her career within the company. Onsite 100% maybe 80% is required as you will be working in the Head Office interacting with senior managers of the company.

Key responsibilities
  • Provide 2nd level support on IT infrastructure/ workplace related topics in Switzerland with the focus on the HQ Office
  • Provide local support on all IT workplace related matters in the office (preparing workplaces, handing out IT equipment, solving workplace related issues, etc.)
  • For all support related matters, liaise between Central ServiceDesk in Rotterdam (first level support) and Global Infrastructure team (third level support) or liaise with vendors where necessary
  • Be able to provide support and project services over multiple ways of communication (phone/ email/ VDI/ Skype/ Webex), besides face-to-face. Use diagnostic techniques and pertinent questioning to get to the bottom of an issue and find the best solution
  • Walk the customer through the problem-solving process, provide him/her with accurate information on IT products and services
  • Record events and problems and their resolution in the ITSM system (ServiceNow)
  • Follow-up and update customer status and information in the ITSM and towards the customer
  • Manage and maintain customer hardware installation and preparation (CMDB as part of the ITSM)
Your background
  • BSc/BA in IT or relevant experience
  • Working experience of at least 3+ years in the field of supporting complex business environments in their IT Infrastructure and Workplace related issues
  • Excellent communication skills; communicate effectively to understand the problem and explain its solution. Very customer-oriented and patient to deal with difficult customer
  • Good English and German language skills (verbal & writing), French is a plus
  • Experience with ITIL/ ITSM systems and processes (ServiceNow)
  • Good knowledge of Microsoft products (Office 2016 and higher)
  • Experience with Microsoft environments (Windows 10, Outlook/ Exchange, SCCM)
  • Experience with VM Ware Horizon VDI and the use of thin clients
  • Experience with Video Conferencing systems (preferably Webex)
  • Experience with phone systems (PBX, IP, Cisco, Jabber, Mobile)
  • Experience with basic LAN/ WAN support
  • Experience with Office 365 and other cloud solutions is a plus
Additional information
  • Please upload the degree certificate as well as the latest reference letter
  • If living aboard strong motivation letter is required as to why you are wanting to relocate
If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!

By applying for this position, I consent to the Swisslinx Group of companies
  • storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
  • using my personal information or
  • supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
  • transferring where applicable my personal information to a country outside the EEA/EFTA
I also hereby agree to the Swisslinx privacy policy (http//www.swisslinx.com/en/legal/privacy-policy) and Terms of Use (http//www.swisslinx.com/en/legal/disclaimer)

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Deadline: 09-06-2024

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