Junior IT Workplace Operator (gn)

☞ SoftwareONE

View: 191

Update day: 29-03-2024

Location: Wallisellen Zürich ZH

Category: Sales Information Technology Executive management Officer Serving / Cleaner / Maids PG / PB / Reception

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Job Function: Business IT Why SoftwareONE?:
We are looking for you! Be the Single Point of Contact (SPOC) for the end users and support on all IT related topics of 1st and 2nd Level. In this position, you represent a key area in the organization’s ability to keep pace with the IT needs of Internal Users.

Junior IT Workplace Operator (gn)

contract: full time, start date: 1.1.2022, location: Wallisellen


SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.
With around 8,300 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers.

The role:
  • Procure, prepare and handover the devices to the end-users
  • Ensuring end user satisfaction by providing best in-class customer services
  • Responsible for setup and maintenance of all IT related hardware available in the CH offices
  • Register and resolve all IT related 1st level/2nd level incidents and requests
  • Support the SoftwareONE business environment and contribute in projects as needed
  • User Access Management tasks in Active Directory (User Creation/Deletion/Modification).
  • Client Software Deployment via ENTEO Tool and Microsoft Endpoint Manager
  • Collection and documentation of best practice/processes and other technical processes
  • Escalation of unresolved or out of team scope tickets to the next level support.
  • Administer the client-computing environment together with the workplace team to ensure client devices are maintained in accordance with the SoftwareONE standards

What we need to see from you:
  • Good knowledge in Windows 10 and MS Office client technologies and a desire to stay up to date with the latest changes in Windows and integrated software technologies
  • Good Hardware Knowledge (Notebooks, Networks (LAN, WLAN), other end-user devices)
  • Hands-on experience on end user applications e.g. O365, MS Teams, Anti-Virus, OS/System troubleshooting
  • Knowhow of Asset management solutions (Snow, ServiceNow with Interfaces/APIs)
  • Highly self-motivated and results oriented
  • Excellent verbal and written communication skills (German & English)
  • Willingness to travel: max. 20% in region CH (Offices Wallisellen, Stans) and 5% globally

What we have to offer

  • Lived corporate values for an appreciative and supportive working atmosphere
  • Modern technical equipment for flexible and location-independent working
  • An employee share and recommendation program
  • Free language lessons (also possible during working hours)
  • Further training support in the form of grants and special leave days
  • Individual offer of internal coaching and psychological counseling
  • Team events and company parties
  • Individual dress code and free supply of fruit, drinks and rolls
  • and many more

Have we piqued your interest?

If yes, we are looking forward to receiving your compelling application documents, including information on your availability (starting date) and salary expectations. Please use our online form to apply.

If you have the feeling that the position does not suit you...

... you can still choose between two further options:
  • You submit your application and together we have a look on other open jobs that might be a better match with your wishes and skills. Perhaps we can find another opportunity to starting your journey at SoftwareONE.
  • You know someone who is even better suited for this job? Then feel free to use our referral program: Send us the application of your contact and receive a cash bonus if your referral is successful. (You can find more information about our program ConnectONE here).
#LI-NR1

What you should really know about us.:
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”
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Deadline: 13-05-2024

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