6-month Traineeship for Ukrainian Refugees - 1st and 2nd Level IT Service Desk Support

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Job description:

Franke is a world leading provider of products and solutions for residential kitchens, professional foodservice and coffee preparation established in 40 countries. At Franke, we want to make everything we do wonderful - from what we manufacture and design, to the way we deal with our partners, customers and each other.

We are committed to showing solidarity for Ukrainian refugees by offering an inclusive environment to learn new professional skills and be part of a multicultural community. Franke is rolling out diverse 6-month traineeship opportunities in Switzerland. We provide support and on-the-job learning where you can take pride in your responsibilities.

Are you customer-oriented and ready to provide exceptional support to your colleagues? We are looking for a solutions-oriented individual with a positive mindset and strong communication skills. This role is based at our headquarters in Aaburg and reports directly to the Team Leader IT Service Desk EMEA.

• ​​​​​​​1st and 2nd level support, on-site and remote
• IT Introduction for new IT Users
• User training for Franke Group Applications, e.g. MS Office 365
• Support of mobile devices in warehouse and production
• Advice Business in hardware and software evaluation
• Team member of IT projects
• User Management
• Software provisioning
• Hardware procurement & Support including peripherals
• VoIP telephony (Mitel)
• Network support (LAN)
• Server OS maintenance
• Citrix environment operations and support
• Mobile devices and contracts
• License Management
• Local contact for Platform Services

• Relevant education e.g. ICT Specialist Diploma
• 3 years of work experience in the IT Service Desk area
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• A plus: Additional trainings for Microsoft (MCP/MTA level) and Cisco (CCT/CCNA Discovery)
• A plus: ITIL Foundation certification
• ICT service operations
• Basic ITIL knowledge
• Basic technical skills Server OS, network, storage (SAN, NAS)
• Good general PC and client server know-how
• Windows Clients (Desktop, Laptop und Mobile Device)
• Windows 7 / 10 Enterprise (Client OS)
• Windows Server 2008R2 / 2012R2 (Server OS)
• Basic application architecture know-how
• Strong analytical and conceptual skills
• You are comfortable working independently, but also enjoy collaboration with your team, cooperating with IS specialists and key users
• Open, adaptable, and communicative; you like helping people (telephone, introductions and meeting style)
• Very good English language skills (verbal and written skills)

• An environment where you can learn and grow in a global matrix organization
• Culture in which you can turn ideas into business opportunities
• Solid IT infrastructure
• Franke Academy offers a wide range of training opportunities
• We are home office friendly and have flexible working hours
• Great connection to public transport: Aarburg-Oftringen train station adjacent to our buildings
• On-site canteen
• Free coffee