IT Service Manager
전망: 165
갱신일: 03-04-2024
위치: Pratteln Basel-Landschaft BL
범주: IT-하드웨어 / 네트워킹 정보 기술 컨설팅 / 고객 서비스
산업:
직업 종류: CDI
작업 내용
(2300036)
YOU ARE NOT JUST CONTRIBUTING TO BETTER RESULTS.
YOU’RE CONNECTING BUSINESSES ACROSS THE WORLD.
Would you like to be part of the most international company in the world? A company operating in more countries than any other, who have pioneered cross border express shipping since 1969. Would you like to be part of a business that connects people across the world? And the more we connect, the better life on Earth becomes. Do you want to make a difference? Then join our insanely Customer-centric team and no matter where you work, you’ll become a Certified International Specialist.
For our DHL Express IT department in Pratteln we are looking for an
IT Service Manager, 100% (upon agreement)
- As part of the IT Infrastructure & Service Management team you provide ongoing support and deliver projects, for example Server Migrations, Operating System Deployment, WaaS and Digital Workspace Program
- Enforce processes in line with overall IT and Business strategy, guidelines and policies
- Hands-on management of technical support issues with European IT Management, Business Partners and central DHL IT Services Center
- Coordinate project work with central DHL IT Services Center and potential 3rd Party vendors
- Maintain a strong collaboration with European IT Management and Business Stakeholders
- Manage access rights of file shares as aligned with Business Stakeholders
- Conduct daily administration of IT Service Management deliverables
- Ensure regular and sustainable actions are put in place to meet Key Performance Indicators
- Produce documentation that can be easily referenced
- Track and manage software license usage and requirements
- Occasionally support major technical changes and go-lives outside of normal business hours
- Bachelor’s Degree in computer science or equivalent track record
- Minimum 5 years of professional experience within IT Infrastructure, Service Management or System Administration
- A strong technical background on (Azure) Active Directory, experience in Group Policy administration and Cloud Services
- Passion for new technologies
- Microsoft Certifications desired
- Ability and desire to provide excellent customer service and to get better each day
- Strong communication, interpersonal and analytical skills
- Strong teamwork and collaboration skills
- Fluent in English and German, French and Italian language skills would be an advantage
- A highly motivated and engaged IT team, which gives its best everyday
- A manager with an open and collegial management style who builds upon your strengths
- A work environment, where you can develop yourself and great performance is recognized
- People, who are enjoying their work and appreciating each other
Are you interested? Please apply online.
CONNECTING PEOPLE. IMPROVING LIVES.
Entité légale DHL Express (Schweiz) AG
마감 시간: 18-05-2024
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