MEDICAL SCIENTIFIC LIAISON / CELL THERAPY COORDINATOR.

Job content

Johnson & Johnson, through its operating companies, is the world’s most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. We strive to provide scientifically sound, high quality products and services to help heal, cure disease and improve the quality of life.

Medical Scientific Liaison / Cell Therapy Coordinator (M/F/D)

(Ref: 2105968314W)

Location : Zug

Permanent Contract : 100%

The CAR-T Cell Therapy Coordinator (CTC) is a local role dedicated to CAR-T, contributing to delivering a best-in-class customer experience through the CAR-T process and medical affairs. He/she is responsible for facilitating the patient and the cell journey and ensuring they are synchronised. He/she is the main point of contact for the cell therapy nurse coordinator in treatment centres that has been identified as a critical stakeholder in the CAR-T journey. The CTC provides day to day support and case management to ensure smooth service delivery and facilitate cell logistics. The Cell Therapy Coordinator also supports the onboarding stage at the end of the certification process.

In the hybrid Medical Scientific Liaison (MSL) function, he/she is

• Responsible for proactively and reactively discussing our products, treatment trends incl. unmet medical needs, scientific insights, studies and projects in the specific therapeutic area (CAR-T/ Multiple Myeloma) with Leading Specialists (LS)
• Contributes to driving planning discussions by collecting insights on HCPs needs
• Drives and implements Medical Affairs activities
• As member of the local CAR-T medical team, to make the link between commercial operations and medical affairs
• To support certified CAR-T sites on a patient-level, acting as the main point of contact for the cell therapy nurse coordinator and other relevant stakeholders (apheresis team, pharmacist, physician etc)
• To facilitate the patient and the cell journey and ensure they are synchronised
• To provide day to day support and case management to ensure smooth service delivery and facilitate cell logistics
• To support the onboarding of the treatment site and relevant stakeholders on the order management IT platform
• To address special situations by routing to appropriate Janssen stakeholders
• Contributes to the Medical Leadership Team (MALTA) & Country Value Team (CVT) by sharing medical & operational CAR-T knowledge and insights from the field with the cross-functional team and herewith contributing to achieving aligned goals
  
  

YOUR Responsibilities & YOUR Impact

• Local Medical Affairs team membership
• Act as a local CAR-T expert on CAR-T operations and logistics
• Direct any special situations to relevant local and regional stakeholders
• Ensure strong coordination with other MAF functions
• Acts as a scientific expert and actively participates in international/national congresses, medical education events and hospitation or comparable programs to continuously improve both scientific and practical knowledge around product and disease areas and to identify evolving scientific concepts
• Responds to unsolicited medical information requests and forwards complex requests to the Medical Advisor
• Acts as a medical speaker for educational workshops, seminars and programs for physicians, pharmacists and scientists
• Support to treatment centers for case management
• Supports the onboarding of the treatment site on the order management IT platform, ensuring the right stakeholders get the right information
• Collaborates with site stakeholders, especially nurse coordinator, apheresis team and pharmacist to coordinate all CAR-T related operations
• Supports patient enrolment by verifying completeness of information
• Assists the process from ordering, cell processing, cell transportation and delivery
• Collaborates with internal stakeholders to solve issues in ordering or manufacturing according to company policies
• Supports rescheduling and cancellations when needed
• Proactively communicates with sites, leveraging the IT platform, and addresses sites’ queries
• Enable synchronisation of patient and cell journey
• Proactively checks and facilitates order processing by collaborating with Janssen stakeholders (Supply Chain, CAR-T centre of excellence, Customer service, CTAL)
• Coordinates cell pickup and delivery in collaboration with Supply Chain and based on site preferences
• Communicate frequently on cells status location and timelines
• Acts as primary point of contact with nurses for optimizing patient experience, e.g. provides patient materials as needed
• Liaises with Patient Engagement functions and supports local patient support programs where applicable
• Shares best practices on patient care coordination
• Ensure positive customer experience
• Understands and adapts to customer preferences on ways of working such as mode and frequency of communication (e.g. f2f or phone)
• Collects and communicates issues / requests received from customer, coordinates triaging and resolution of issues related to day-to-day site operations, IT platform, patient journey or others
• Along with the CTAL, serve as point of contact for site for any logistics or operational issues and bring in additional resources until issue is resolved
• Organizes/ provides virtual training for nurses on any relevant topic requested
• Accountable for identifying LS using the KOL mapping principles and ensuring continuous relationship management
• Accountable for writing the MSL activity plan tailored to the LS’s needs and aligned with CVT strategy. Executing the MSL activity plans in close collaboration with Commercial, Sales and HEMAR
• Identifies need for medical education formats and activities or related medical projects and ensures their implementation
• Ensure operational performance and fulfilment of obligations
• Understands key supply chain processes, such as SC planning, delivery and enablement
• Confirms labelling and documentation requirements
• Coordinates with the CTAL and CAR-T EMEA COE to communicate site demands regarding manufacturing slot availability
• Ensures right information and support is provided for adverse event reporting
• Provide insights to COE lead and V2V lead into CAR-T operations to enable continuous improvement initiatives to cell collection and processing process
• Internal stakeholder management:
• Acts as a medical representative for Sales in the field. Contributes to account-planning activities by sharing gained insights and updating Sales colleagues on MSL activity plans for LS
• Discusses and accepts if appropriate investigator proposals for IISs and ensures they are discussed within the Medical Affairs department for decision
  
  

Accountabilities

• Be up to date with technical, medical, and compliance-related training on CAR-T and myeloma
• Act in full compliance with relevant local and regional regulations and SOPs, in particular:
• Data privacy

• HCBI / promotional rules
• ATMP regulations
• Company SOPs
• PV

• Be ready to support any audit or inspection from local health authorities
• Support patient treatment by providing guidance and coordination with Janssen operations, verifying completeness and documentation of information, and addressing any unusual request by routing to local or regional stakeholders as needed
• Strong collaboration with local Cell Therapy Account Lead (CTAL)
• Collaborates within Janssen with:
• local medical, commercial, supply chain teams
• local Cell Therapy Account Lead
• local legal and healthcare compliance
• EMEA Centre of excellence, supply chain, quality, cell therapy operations
• Local Patient Engagement lead /functions
• Support to hospital sites:
• Primary contact: Nurse coordinator, apheresis & cell lab team, pharmacist
• Secondary contacts: CAR-T physician, CAR-T team, IT, hospital manager
  
  

Full compliance with J&J Credo and HCBI principles to preserve trust and reputation towards HCP and patients using the products

Qualifications

We would love to hear from YOU, if you have:

• Masters or Bachelor’s degree (medical or scientific discipline) Nursing/Clinical background preferred
• Minimum 3-5 years of prior experience in customer facing role, ideally in a hospital (e.g., patient care coordination) or working with hospitals (e.g. customer service or local trial management), or MSL
• Experience working with multiple internal stakeholders
• Experience working in a transplant unit is a plus
• Cell therapy experience is a plus
• Supply chain experience is a plus
• Language: German (fluent), English (fluent), French is a plus
• E2E thinking and business acumen
• Service orientation
• Effective collaboration and strong networking skills
• Effective communicator with strong influencing skills
• Ability to navigate complex settings that involve multiple stakeholders
• High learning agility and open mindset for change - ability to act to “make things happen”, operate within agreed frame, and navigate Janssen to influence decision makers
• Detail-oriented in managing process
• Understanding of data privacy and pharma compliance rules
• Awareness of, and adherence to, Johnson & Johnson Credo values, policies and SOPs
• Proven ability to establish and cultivate key relationships
• Proven ability to manage complex settings that involve multiple stakeholders and the ability to interact with medical and administrative officials
  
  

This Is What Awaits YOU At J&J

• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
  
  

Many employees benefits

Primary Location

Switzerland-Zug-Zug-

Organization

Janssen-Cilag Switzerland (7325)

Job Function

R&D

Requisition ID

2105968314W