OCEAN - Hotel Storekeeper

Job content

Job Description

HOTEL STOREKEEPER

WORKING WITH VIKING

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our guests through a shared set of values. We strive to be the best; we always impress our guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

PURPOSE OF POSITION

• The Hotel Storekeeper ensures that the hotel and uniform storage area is kept clean and in proper condition.
• You are required to order all hotel and uniform supplies and inspect supplies to ensure accurate quantities and that high-quality standards are maintained during loading operations.
• It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
  

Your Responsibilities

• Prepare internal requisitions, once approved by the relevant supervisor.
• In conjunction with the Inventory Manager, prepare external requisitions and process data in MXP.
• Manage and process uniforms in MXP.
• Load and offload items stored in the Hotel and Uniform Central Storerooms and manage all aspects pertaining to hotel and uniform goods; coordinate requested personnel during loading and offloading.
• Manage and maintain Hotel and Uniform Central Storerooms ensuring that all items stored are in good condition and that storerooms are cleaned in accordance with all Public Health Policies; monitor expiration dates of items stored in Hotel and Uniform Central Storerooms.
• Implement and follow up on correct Stock Rotation Procedures and ensure that first-in first-out (FIFO) regulations are in place and the storerooms are properly organized.
• Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
• Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
• Have strong motivation to achieve the company goals and objectives (quality and financial) for the Inventory Department.
• Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
• Perform a Full Inventory Cycle of the assigned Store, twice a month, before every full loading.
  

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

Your Profile

• Extensive knowledge of hotel & uniform operations, storeroom operations and storage procedures are required.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Flexible, stress resistant, committed team player and exceptional work ethic is required.
• Must have experience in material management systems, experience in MXP is preferred; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.
  

GUIDELINES AND REGULATIONS

• Implement Standard Operating Procedures & STAR Service Standards within the department.
• Ensure appropriate appearance and clothing according to the updated Grooming Standards.
• The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment .
  

Position: Hotel Storekeeper

Supervisor: Inventory Manager; Provision Master

Head of Department: Inventory Manager